What is the difference between Act! Hosted and Self-Hosted products?

Act! Hosted or Self-Hosted, the terminology can be confusing but all it really means is who will be housing your central database.  Are you going to have Act! host your data on one of their servers or are you going to host your own data on your server or computer?

Act! Hosted products include Act! Growth Suite Cloud and Act! CRM Cloud.  Act! has the required infrastructure to host your central database and provides the secure online access to your data via web or mobile.  You can also have an offline Windows client that will synchronize with the cloud database.  Also, they provide access to the Web API platform that allows users to connect Act! to other business productivity tools.  Act! will perform the backups, maintenance and upgrades so you don’t have to.

Self-Hosted products include Act! Growth Suite CRM and Act! CRM subscriptions.  You will need to host your own central database on a server or computer that meet the current system requirements.  If you want to have Web and Mobile access you will need to have the infrastructure necessary to run web services, a public access point (domain or IP address) and an SSL certificate – see the Web Administrator’s Guide for more information.  You will also need to install and host your own Act! Web API for access to additional Act! CRM features. Let’s not forget the important stuff like you will need to perform your own backups, maintenance and upgrades.

Act! Pro is a self-hosted only product. You must host your own data and it is installed on a local server or computer. With Act! Pro there are no subscription only features (Act! Technical Support, Act! Software Upgrades, WebAPI integration tools) and is a Windows only software that does not have Web or Mobile deployment options. See our article on the Act! CRM vs. Act! Pro features.

Whether Act! Hosted or Self-Hosted – the Act! Growth Suite and Act! CRM Subscription costs are the same. The questions to consider are:  Do you have the infrastructure to Self-Host? Do you have the IT personnel in place to support your Self-hosting? What would the additional costs be to put these into place?

Save time and money with Act! Hosted products.  You get instant online access to Act! in a modern, secure Cloud environment – no IT needed, no hardware required, just an affordable subscription.

You can purchase the latest Act! Hosted and Self-Hosted products with current discounts and promotions from our Act! CRM eStore at www.actplatinum.com and if you have any additional questions please send us a Contact Us form.

What is the difference between Act! CRM Products?

Act! software has a CRM Edition that has 2 product types; Act! Growth Suite and Act! CRM, both are available as Act! Hosted (Act! CRM Cloud) or Self-Hosted (Act! CRM Subscription) solutions. Act! CRM software provides the ability of having Windows, Web and Web Mobile access options; on-premise, cloud or hybrid – whichever is best for your organization. When comparing the CRM options it comes down to costs and deployment of the software.

So what is the difference between the Act! Growth Suite and Act! CRM software products? Marketing Automation

Compare Act! CRM Cloud (Act! Hosted) and Act! CRM Subscription (Self-Hosted)

Selecting either an Act! CRM Cloud or Act! CRM Subscription product, Act! CRM allows you to configure a deployment solution based on your organization’s needs. You have the ability to deploy via Windows on a local network or laptops with remote databases synchronizing to the central database. You also have the ability to deploy via Web and Web Mobile by including a web server and users will have real time access to the central database through their browser or mobile browser. Your organization can deploy Act! in a mixed environment (Windows and web) to support a varying set of user needs – including connected, disconnected, and offline access.

But what if you don’t have the IT infrastructure or personnel to support the deployment of the Act CRM software product? That is where Act! CRM Cloud comes in. Act! offers an annual subscription for their cloud service where they will host your central database and provide the Web and Web Mobile access for your users. You can also have an offline client (a remote database that is installed on a Windows machine), one offline client per cloud subscription, that synchronizes with the central database being hosted with Act!. An active Act! CRM Cloud subscription includes the central database hosting service, software use, Act! Technical Support and Act! software updates during the term.

Add Custom Tables to your Act! CRM – With Act! Custom Tables you can unlock the full potential of Act! using Custom Tables and Industry Templates. Custom Tables Manager provides maximum adaptability so you can bring complex data sets, unique businesses processes, and specialized industry practices together in Act! to manage your business. But unlike spreadsheets, you can associate individual table entries to Act! contacts, companies, groups, and opportunities for easy reference. Plus, you get the benefits of CRM to action on the data—create activities and to-dos, send follow-up emails, engage in informed sales conversations, and more.  Act! Custom Tables Add-On is available for both as an Act! Hosted or a Self-Hosted solution with a per user cost for the additional functionality.

SUBSCRIBE TO ACT! CRM TODAY!

With any of the Act! CRM products you have the option of paying  annually or every 2 years. An active subscription includes the software use, Act! Technical Support and Act! software updates during the term. The cost will be less over time with a 2 year subscription compared to an annual subscription. With subscription you renew at the end of your term (don’t worry, you will be sent reminders for the upcoming renewal) for another term and continue to use your software. If you fail to renew your subscription your software will stop working. Having an expired subscription does not mean you will lose your local database or files and you can easily activate the software again by renewing your subscription to continue the software use. Keep in mind if using the Act! hosting service there will be a limit to how long they will continue to have your data on their cloud servers for any lapsed subscription.

You can purchase the Act CRM Cloud Subscription products as well as Act! CRM Subscription products with current discounts and promotions from our ACT CRM eStore at www.actplatinum.com. If you have any additional questions please send us a Contact Us form.

Act! CRM vs. Act! PRO – Things to Know Before You Buy Act!

Act! CRM vs. Act! Pro

Act! Software has 2 product editions; Act! CRM and Act! PRO. We are always asked by potential customers which product is right for their business.

Act! has previously published the below image to outline the general product differences (NOTE: Act! Premium has been renamed to Act! CRM), but we want to provide more information to compare and contrast the products and features for Act’s latest version.
Buy Act! Pro or Act! Premium at www.actplatinum.com

Comparing Act! CRM vs Act! Pro in order to assist in selecting the right product for your business, below are 10 things to know before you buy:

1. The number of active users is a determining factor, the Pro product has a limitation of 10 active users in a database. This means if you have more than 10 users you will need the Act! CRM product. If you purchase the Pro product and need to add the 11th user or more you will need to purchase Act! CRM subscriptions for the existing Pro licenses. Therefore, if your business is growing it would make sense to purchase the Act! CRM product over the Act! Pro at the on-set.

2. The Pro product has Windows only software, Act! CRM has dual functionality for both Windows & Web (including Web Mobile) access that can be hosted by Act! or self-hosted.  Act! CRM allows you to do your own web hosting (without the monthly fees of other competing products) where you can deploy the web product with database access through your intranet or internet. With Act! CRM Mobile you can travel light and stay connected by accessing your Act! CRM contact, calendar and opportunity details from your iPhone®, iPad® or Android™ device.

3. The Act! CRM product has Field Level Security that allows you to limit the access to certain Contact, Opportunity, Group and Company fields by users and teams. You can grant full access to those that need to update the field information, read only to those that need to see the information but cannot change the data, or no access to a field which means they cannot see the field within the database or reports. This is a valuable feature if your business works with social security numbers, credit card information or other sensitive data.

4. The Act! CRM product has Record Level Security that allows you to limit the access to Contact, Opportunity, Group and Company records by users and teams. This is a powerful feature if you want your salespeople to see only their records, sales managers being able to see the records for their direct reports, by territories or if you want to divide the records by different departments or job responsibilities.

5. Both the Act! CRM and Pro products have the database synchronization feature in which you can create remote databases that synchronize to your master database for disconnected/offline data access. The Pro Product only allows Application Synchronization which means that when a remote synchronizes to the master the Act! program needs to be open and logged into master database – this is not ideal if the master database is hosted on a server or an unattended machine. The Act! CRM product comes with Synchronization Services (network and internet) which allow the synchronization to occur without the Act! program being open, the service runs on a host machine/server and listens for the synchronization connection.

6. The Dashboard is available in both products but the Pro version has a limitation of being only able to view the current user activity and opportunity information, filtering for a different user or multiple users is not an option. With the Act! CRM product you can create Dashboard with multi-user, team, territory, region, and/or department views.

7. With the Act! CRM product, network users have an additional feature of being able to include other users and resources in their activity scheduling and checking on their availability. This is a helpful feature if your business has meetings or calls with your customers or prospects that involves more than one of your users of Act!.

8. The Act! CRM product has the Web API platform that allows users to connect Act! to other business productivity tools to increase productivity and streamline aspects of your business. The Web API platform provides users with the ability to develop new applications and is only available to Act! CRM deployments with an Active Subscription. With the Web API you can take advantage of some cool features:

  • Act! Companion – a native mobile app designed for iPhone®, iPad®, and Android™
  • Act! Insight – interactive, graphical dashboards where you can see dynamic, visual snapshots of real-time metrics
  • Ask Act!™ With Amazon Alexa – interact with Act! through simple, verbal requests
  • Act! Connect – simple integrations with hundreds of popular business apps
  • Act! CRM  Contact Link – streamline your workflow between Act! and Outlook®

9. Act! CRM Subscription includes Act! Software Updates and Act! Technical Support for your subscription term. Act! Pro does not include software updates or Act! Technical Support, Pro customers have the ability of purchasing software upgrades with any new release and there is a 30 Day Act! Tech Support Package available for $40 per license on your account.

10. Act! CRM Subscription has Custom Tables as an available Add-on, this allows you to create additional tables in your database to capture information that is unique to your business.  Act! CRM Subscribers can easily add the Custom Tables feature to their Act! CRM Subscription.  This feature is not available in Act! Pro.

Compare Act! CRM Products

Act! Pro Act! CRM Act! Growth Suite
CRM features & benefits
Contact management
Groups & companies
Activity tracking & alerts
Sales process automation
Opportunity tracking
Reports
Unlimited customizations
Act! Insight
Act! Companion mobile app
Act! Web Mobile
Act! Connect
Integration with Office, Outlook®, & more
Ask Act!™ with Amazon Alexa
Act! CRM Contact Link
eCommerce Connections
Act! API
Team sharing
Advanced security
Instant online access
w/ Cloud w/ Cloud
Automatic nightly backups & recovery
w/ Cloud w/ Cloud
Secure Cloud hosting
4GB storage w/ Cloud 4GB storage w/ Cloud
Private Cloud hosting
20GB storage w/ private Cloud 20GB storage w/ private Cloud
Custom Tables Manager Add-On

Learn more
Additional Cost Additional Cost
Industry Template Library Add-On

Learn more
Additional Cost Additional Cost

Act! CRM vs. Act! Pro – You can purchase the latest Act! CRM Software products with current discounts and promotions from our Act! CRM eStore at www.actplatinum.com and if you have any additional questions please send us a Contact Us form.

Act! CRM Subscription – Why You Should Subscribe vs Buy Act! CRM

Act CRM SubscriptionAct! CRM Subscription- Flexible CRM For Your Business

Gone are the days of walking into a local office supply store and purchasing business software off the shelf and using that software for a long period of time. With the onset of Microsoft Operating System and Office products daily updates (an exaggeration – but it seems like it) it is hard to buy software today and have it continue to be compatible with other computer software tomorrow.

Older version Act! customers are used to buying Act! as a perpetual license – this was the long-established model used to purchase software. You pay for your software license and had the right to use it as long as you wanted or as long as it would function. Although perpetual licenses had a history of being used for a long period of time, now they have a short lifespan and within few years eventually become obsolete, due to factors such as compatibility with operating systems or other business applications and manufacturer support of the software. Furthermore if your version has reach obsolescence adding more users will not be an option with the outdated software – not a good situation for a growing business.

Continuing to use a version which is no longer supported means that service packs and updates will not be provided which as a result exposes you to risks including loss of integration, features not functioning properly or the program just stops working – can your business afford not having your customer data available? As a result you may need to upgrade more frequently for the continued use of the software and the compatibility with other of business applications.

For the last several years Act! has had a subscription model available that includes software upgrades as they are released, exclusive features and Act! Technical Support rolled into an annual price, thus doing away with compatibility or obsolescence issues. With the Act! CRM Subscription licensing model you pay an annual per user fee which allows you to use the software during the subscription term. The key difference with the subscription model and the perpetual model is that you don’t own the software, instead you rent it. Subscription replaces the planned (or unplanned) costs of buying software and support with annual subscription payments making the software with the included services more affordable.

The Act! CRM Subscription model offers better affordability with a predictable payment schedule, becoming an ordinary part of your business operational expenses. Think of it as an insurance policy and paying an annual premium to keep your business software running.  Also scalability is not an issue – if your business is growing you will be able to add more users with the purchase additional seats.

Act! CRM Subscription Products

Unlike other competitive products, Act! Subscription does not mean a Cloud Only solution. With Act! CRM Subscriptions you will have Windows, Web and Mobile solutions with either the Act! Hosted or a Self-Hosted option.  With the Act! Hosted CRM Subscription Act! will host your database and provide the technology necessary for you to access via a compatible web and mobile browsers. This also includes a local install of the software with a database that synchronizes with the hosted database and the database can also be networked for multiple computer access. With the self-hosted, on-premise  option the software and data resides on your server or central computer and networked desktops.  You can setup synchronization and also deploy your own web and mobile access – all the software is included with the self-hosted subscription.

You can learn more about Act! CRM Subscription options and features at:

You can buy Act! CRM Subscription Products at our Online Store

See the pricing on our Act! CRM Subscription online store and our exclusive customer discount.

Your Act CRM Subscription Benefits

Act! CRM Subscription Benefits

Your Act CRM Subscription Benefits

Thank you for being an active Act CRM subscriber. We appreciate your business and want you to know what is included with your Act Growth Suite Subscription or Act CRM Subscription. With your subscription there are plenty of opportunities at your fingertips for you to get the most from Act! CRM and below is an outline to help you use your benefits.

Act! Technical Support
Your Act! subscription comes with Act! Technical Support – consult with knowledgeable support advisors ready to help quickly resolve technical issues. Phone support 866-873-2006 and live chat are offered 8:30 a.m. to 8:30 p.m. ET Monday through Friday. Please reference your company’s Act! Customer Account Number when contacting support. You can also find answers in Act!’s self-service KnowlegeBase, visit at http://kb.act.com to find solutions to common problems.

Unlimited Access to Training Resources
You have access to Act!’s extensive library of online training resources, including 100+ training videos. Training videos cover both Windows and Web features and applicable whether you are self-hosted or using Act!’s hosted cloud service. The training library link for the Windows product training is at http://training-act.com/act/act-lib-prem and Web product training is at http://training-act.com/act/act-lib-cloud

Stay Connected with the Tools & Popular Apps
Act! has a Web API platform, allowing for connections to business productivity tools to help you extend the power and reach of Act!, streamlining efficiency. Active subscribers will have exclusive access to Act!’s library of third party integrations for ecommerce, social media, sales & marketing, and much more. Your subscription also includes the enhanced features of Act! Companion mobile app, Act! Insight for real-time metrics and the Ask Act! Amazon Alexa voice integration. Visit the Connect Library at http://training-act.com/act/act-lib-con for more information on using connections for your business.

Software Upgrades
Software updates and upgrades with new features and compatibility are included with your subscription. Act! CRM subscriptions – for both on-premises and Cloud deployments- automatically entitle you to the latest Act! version and platform updates, new services and integrations, and continuous improvements based on customer feedback. Product announcements can be found at Act!’s “What’s New” page https://www.act.com/products/whats-new and Act! product downloads, hot fixes, updates and documentation are found at the Act! Download Center https://www.act.com/resources/downloads

As one of our customers we will be sending a renewal invoice approximately 30 days prior to your subscription renewal date. If you are not currently an Platinum CRM Consulting customer, we can help manage your Act CRM Subscription or Act CRM Cloud Subscription account and we provide our customers with discounted pricing on their Act! subscription products.

Your subscription benefits cover the nuts and bolts for your Act! product with support, training, features and upgrades. For personalized assistance, training, add-on products, customizations or consulting to ensure Act! works best for your business we are here to help, please Contact Us for an estimate on additional services.