Act Pro v17 Discontinued… NOT!

Act Pro v17Last month Act! made changes to the distribution of their products and introduced an additional subscription model for their Premium product line. These changes have led to rumors in the marketplace and one of them is that Act! is discontinuing the Act Pro v17 product line. This is just not true.

Act! has chosen to no longer offer the Pro product on their website or direct and instead is focusing on the Premium and Cloud product lines. But the Act Pro v17 product is still being sold by Act! through their distribution channels. As the #1 Act! Diamond Partner in the United States, we are a top distributor of Act! software including the Pro product line and you can continue to purchase Act Pro v17 licenses through us.

In fact now is a great time to purchase the Pro product as Act Pro v17 is promotionally priced at $199.99 for a New License and $149.99 for an Upgrade License. Keep in mind that buying Act! Pro is not a subscription service and you own the license. You can use your Act Pro licensed product for as long as you want, your Act Pro v17 software will not expire.

While Act! has discontinued Business Care (the former Maintenance and Support options) for the Pro product line they offer a 30 Day Act! Technical Support Plan. Act! v17 Pro is eligible for Act! Technical Support until 11/30/2017 so rest assured if purchasing Act! v17 Pro today that it is a supported product. There has NOT been any announcement whatsoever of the Pro product being discontinued.

ACT v17 Pro vs ACT v17 Premium – 7 Things to Know Before You Buy ACT CRM

ACT! CRM has 2 on premise products, ACT v17 Pro and ACT v17 Premium, and we are always asked by potential customers which product is right for their business.

ACT! publishes the below image to outline the product differences, but we want to provide more information to compare and contrast the products and features.
Buy ACT v17 Pro or ACT v17 Premium at

So to assist in selecting the right product for your business below are 7 things to know before you buy:

1. The number of active users is a determining factor, the Pro product has a limitation of 10 active users in a database. This means if you have more than 10 users you will need the Premium product. If you purchase the Pro product and need to add the 11th user or more you will need to purchase Premium upgrade licenses for the existing Pro licenses – provided your are within ACT!’s Upgrade Policy. Therefore, if your business is growing it would make sense to purchase the Premium product over the Pro at the on-set.

2. The Pro product has Windows only licensing, Premium has dual licensing for both Windows & Web (including Web Mobile) access. ACT! Premium allows you to do your own web hosting (without the monthly fees of other competing products) where you can deploy the web product with database access through your intranet or internet. With ACT! Premium Mobile you can travel light and stay connected by accessing your ACT! Premium contact, calendar and opportunity details from your iPhone®, iPad® or Android™ device.

3. The Premium product has Field Level Security that allows you to limit the access to certain Contact, Opportunity, Group and Company fields by users and teams. You can grant full access to those that need to update the field information, read only to those that need to see the information but cannot change the data, or no access to a field which means they cannot see the field within the database or reports. This is a valuable feature if your business works with social security numbers, credit card information or other sensitive data.

4. The Premium product has Record Level Security that allows you to limit the access to Contact, Opportunity, Group and Company records by users and teams. This is a powerful feature if you want your salespeople to see only their records, sales managers being able to see the records for their direct reports, by territories or if you want to divide the records by different departments or job responsibilities.

5. Both the Pro and Premium products have the database synchronization feature in which you can create remote databases that synchronize to your master database for disconnected/offline data access. The Pro Product only allows Application Synchronization which means that when a remote synchronizes to the master the ACT! program needs to be open and logged into master database – this is not ideal if the master database is hosted on a server or an unattended machine. The Premium product comes with Synchronization Services (network and internet) which allow the synchronization to occur without the ACT! program being open, the service runs on a host machine/server and listens for the synchronization connection.

6. The Dashboard is available in both products but the Pro version has a limitation of being only able to view the current user activity and opportunity information, filtering for a different user or multiple users is not an option. With the Premium product you can create Dashboard with multi-user, team, territory, region, and/or department views.

7. With the Premium product network users have an additional feature of being able to include other users and resources in their activity scheduling and checking on their availability. This is a helpful feature if your business has meetings or calls with your customers or prospects that involves more than one of your users of ACT!.

You can purchase the latest ACT! CRM v17 Software products with current discounts and promotions from our ACT CRM eStore at and if you have any additional questions please send us a Contact Us form.

Why You Want To Buy Act v17 With Business Care

Act v17 is due to release in a short couple of weeks, on October 23, 2014. This next version is set to have many new features and updates designed to turn your marketing efforts into sales and grow your business!

Swiftpage has made a great leap forward with the Act product line by uniting emarketing with the power of Act and has included an Act Emarketing Basic Account with every Act v17 license. Prior to the release of Act v17, a Basic Emarketing Account had a $10 monthly and now with it being free of charge there’s even more value to your Act v17 license purchase.

The Basic Act Emarketing Account includes unlimited sends to 500 contacts per month. This easy-to-use emarketing tool allows you to send targeted email campaigns right from your database to a lookup of contacts, groups or companies.

Your Basic Act Emarketing Account comes with graphical reports that tracks valuable information about your campaigns including opens, clicks and bounces. Kick your campaign results up a notch by subscribing to the Call List feature for $15 per month. The Call List is a real-time display in Act of your campaign recipient scores allowing you to prioritize your follow-up. By selecting a campaign send and the results will be listed by score on the right pane with the hottest leads at the top. Click on one of the hot leads and it will take you to that contact where you can follow-up immediately.

Act v17 Call List Emaketing

With Act v17 you can also create Smart Tasks to perform actions based on your Call List results such as send a different email template, schedule an activity, update a field, etc. adding a new and dynamic way of automating your follow-ups.

Why you want Business Care – Starting with the release of Act v17, Act Business Care subscribers will now receive a $15 credit toward their Act Emarketing service – this means you can have the monthly cost of the Call List covered! This is up to a $180 value and the price for a Bronze Business Care annual subscription for a Act v17 Pro License is $89.25 and Act v17 Premium License is $126.75. So as you can see the annual cost of a Bronze Business Care plan is a lot LESS than the annual cost for the Call List feature. Plus with an active business care plan you will receive all feature pack updates and any new Act version release during the term.

And for approximately $60 more per license you can upgrade the Bronze plan to Silver and receive unlimited Act Tech Support during the term. For approximately $120 more per license you can upgrade the Bronze plan to Gold and receive unlimited Act Tech Support, access to Advanced Act Tech Support, Act Tech Support Appointment Scheduling and Act Anytime Learning online training courses.

Now is the best time to purchase Act v17 with Business Care, during the Early Bird period (ending October 23, 2014) Act is offering 30% off v17 licenses when bundled with Business Care. If you attend one of our roadshows you will receive 35% off v17 licenses when bundled with Business Care. Sign-up Today & Save!

Customers who have active Business Care on October 23, 2014 will receive their Act v17 license, a Basic Act Emarketing Account and a $15 monthly Emarketing Credit automatically.

ACT Business Care Feature Packs Now Available

ACT Business Care subscribers can now download the new tools just released in Act! Feature Packs. You must have a current ACT Business Care subscription (Bronze, Silver, Gold) and have ACT 16.1 (version 16 with service pack 1) installed in order to use the new features. As part of your subscription you will receive the new Contact Timeline and Lead Capture Features for the Windows version.

ACT CRM Contact Timeline Tab

ACT CRM Contact Timeline Tab

Feature Pack: Contact Timeline View your interactions at a glance, with an interactive visual timeline. Contact Timeline creates an additional Tab on your contact layout and provides a consolidated view of the Notes, Histories, Activities and Opportunities for the current contact record. Read the Contact Timeline FAQs

  • Easily see all interactions with a particular contact on the new Timeline Tab: meetings, calls, opportunities, etc. all at a glance!
  • Filter to view particular interaction types, such as Opportunities, Histories, etc.
  • Scroll buttons to move forward to see future scheduled items or back to see additional past interactions
  • Easily edit interactions, by double-clicking the item right from the timeline
  • ACT Lead Capture

    ACT CRM Lead Capture Feature

    Feature Pack: Lead Capture Grow your business by easily creating webforms to capture leads from web pages, newsletters, emails, and more! A webform is an online form that you are able to embed into your own web pages and communications for the purposes of allowing prospects and customers to sign up, subscribe, or other incentives that allows you to capture the information they provide. Read the Lead Capture FAQs

  • Easily create webforms to capture leads
  • Copy/Paste HTML into your webpage, newsletter and more!
  • Or, use a hyperlink to our hosted form
  • Extended (Company, First Name, Last Name, Phone and Email) and Basic (Email only) forms included
  • Uses Act! Groups by adding a Lead Capture tab where you will create the form(s) and download the results to your database
  • Lead Capture is a double opt-in which means the form is submitted and an email confirmation is acknoledge prior to the contact being downloaded to the database
  • Updates the downloaded contacts Referred By field with the Webform title
  • Note: To use this feature, customers must also have an active Act! emarketing account.

    Then, use Act! emarketing to quickly send targeted emails, drive new sales, and create customers for life. ACT Business Care subscribers receive $10 per month off of the new ACT! E-Marketing service, covering the cost of a basic account.

    PRO subscribers can download their feature packs here
    PREMIUM subscribers can download their feature packs here

    Need an ACT Business Care plan? Learn more here

    Affordable CRM For Your Business, How to Save Money When Buying ACT! CRM

    ACT! is an affordable CRM and every Business needs a CRM Solution. ACT! is the #1 selling Contact Manager and the best place to buy it is at, the #1 ACT! Diamond Exclusive Partner in the United States. In the below slideshare presentation, Page Swift shows you how to save money on your ACT! Software purchase, making the software even more affordable.

    To get started type in your browser and from the home page, click the buy now tab. This takes you to the online store. In the middle of the screen is where you will find all the ACT Sales, ACT Promotions and ACT Coupons. On the left side of the screen, you can find the current products on sale by clicking the Special Deals button. Or you can also use the Menu Bar to go to a specific product or version.

    Savings Tip: If you are new to ACT or adding to your existing system, you would purchase new licenses. But if you have purchased ACT in the last 2 years an want the latest version, you may qualify for upgrade pricing, a big savings.

    Savings Tip: Volume Discounts — the more you buy the bigger the savings with ACT Price Levels. You can see from the chart on the category and product pages, purchase 5 licenses and you qualify for the Level A discount, purchase 10 and qualify for Level B, and so on.

    Savings Tip: Save 25% on Business Care when you bundle it with your licenses. You can add Bronze, Silver or Gold Software Maintenance and Support plans for the Pro and Premium versions of ACT.

    After making your selections, click on the Basket Contents link and review the products you have selected. There you can update your product quantities or remove any item. You are now ready to click the checkout button. Fill out your contact information and if you billing information is different, complete the bill to section. When finished, click on the Continue button.

    Another Savings Tip: Any available coupon will automatically be listed for you at the top of the screen. To take advantage of the additional savings, enter the Coupon code in the Coupon area and be sure to click on the Redeem button. Your coupon savings will be applied.

    Now select the Download shipping option and your credit card type and click on the Continue button. Enter your credit card information and click the Continue button. Your order number will be displayed and you will emailed an order confirmation.

    Now go back to the home page and see how we can help you with your new ACT Software with our ACT Installation, ACT Database Customization and ACT CRM Training Services.

    Bing Your Contacts – with the ACT Web Info Tab

    Add Functionality to the ACT Web Info Tab with Custom Links

    Like you, I manage my business through my ACT database. My favorite tab in Act! is the ACT Web Info Tab for its instant ability to find a wealth of information about… anything and everything. And researching my contacts or their companies helps me develop a deeper relationship with that person or gather relevant data about the company for our joint project, transaction, agreement, and so on. The ACT Web Info Tab is a fantastic source of viewing internet data regarding contacts without leaving the Act! program, saving me time in everyday use from having to toggle between Act! and the internet browser.

    While ACT! comes with many useful links, including those for Google and Yahoo, some people prefer to use Bing (powered by Microsoft) as their Search Engine site. As with most features in ACT CRM, the Web Info Tab is easy to customize and by adding a couple of custom Bing Links – you can make Bing your ‘Research Engine’.

    Bing Your Contacts - to create the Bing links, select the Edit Links button on the tab and follow these simple steps:

    1. Click the Add button
    2. In the Site Name box, type Bing and if you are going to be searching based on an ACT! field such as Company then include a descriptive name for your link i.e. Bing – Company
    3. In the URL box, type{act field name} i.e.{Company}

    Repeat the steps above if you want to add another link to search a different database field. Click the OK button to close the edit box and you will now see your custom links in the User Links list. Bing On!

    [Note- The list is in alpha-order and your new link may appear at the bottom of the list. Select the Edit Links button once more to resort into alpha-order.]

    Bing Link ACT Web Info Tab

    Now if Bing isn’t your thing, you can add your own industry-specific sites as links that you use in your business. Financial Companies can add links to financial sites, Real Estate Companies to residential/commerical listing sites, Retailers to shipping sites, etc. – the possibilities are up to you!

    ACT 2013 Multi User Free Add-on Promotion

    ACT 2013 Multi User (5 or More Licenses) will include a Free Company Maker and a Free Field Calculator Add-on

    From now until the end of August when you purchase ACT 2013 Multi User (5 or More) Licenses Pro, Premium and Premium with SQL08 you will receive a Free Company Maker for ACT 2013 and a Free Field Calculator Add-ons with your order.

    Visit our eStore for great pricing on ACT 2013 Multi User products and a 10% discount on your entire ACT CRM order!

    ACT 2013 Multi User Pro Discount Promotion ACT 2013 Multi User Premium Discount Promotion

    About Company Maker for ACT CRM

    Since ACT! 2005 when company records were introduced, you can organize your contacts by the company the work for. When you create a company record, you can select contacts that you want linked to that company. Also if you add a contact, you can tell ACT! to create a company from that contact record. This is a great feature but can be time consuming if you have a lot of companies to create or contacts to link.

    This is where Company Maker is a great tool. When you need to create multiple company records and link the associated contact records, Company Maker can complete the task in a couple of clicks. Also very handy when you are doing data imports, Excel imports, Outlook imports, etc..


  • Run the utility for all contacts or a lookup of contact records
  • Link a contacts to existing company records
  • Create a company records they don’t exist and then link the contacts
  • About Field Calculator for ACT CRM

    Produced by The New Hampton Group, this utility is a full-feature “calculator” that uses numeric constants and the contents of fields from ACT! records to perform simple or complex calculations, and save the results into an ACT! field.

    Field Calculator can reference fields on the current Contact record, the current Company record, the Group current record, and the current Opportunity record. Any combination of fields can be used, along with static numbers to perform mathematical functions:

  • Addition
  • Subtraction
  • Multiplication
  • Division
  • Exponentiation, Trig Functions and more
  • Use the intuitive wizard interface to define any number of triggers to activate Field Calculator. Put a trigger on a field activity (enter, change, leave), toolbar icon, menu item or other ACT! events. Triggers can operate on the current record (contact, company, group, opportunity), or current lookup (of contacts, companies, groups, opportunities).

    ACT CRM Purchased by Swiftpage – a 90 Day Review

    Back in mid-February we received the exciting announcement of ‘ACT CRM Purchased by Swiftpage!’, Sage had entered into and agreement to sell ACT! and SalesLogix to Swiftpage. As the news spread, customers have asked for our thoughts on the ownership change, if this will affect them and the future of ACT!. Over the last few months we have seen many changes and the positive impact Swiftpage has had.

    We are avid Swiftpage fans, having used their email marketing services for several years prior to Sage implementing the e-marketing platform into the ACT CRM products. We’ve known Swiftpage’s Founder Bob Ogdon for nearly a decade, building a successful company that offers innovative and quality products and always have been huge supporters of ACT!. So with the acquisition completed on March 20th and Swiftpage as the new owners of ACT! – the product could not be in better hands.

    April and May have been a transition period with Swiftpage taking on an in-depth analysis of the ACT! operations, determining what is working well and what areas need improvement. We participated in several meetings with Swiftpage Executives, they understand that we are the eyes and ears for our customers and welcomed our input and ideas. They brings a corporate culture of excitement and energy to ACT!, a stark contrast to the large bureaucracy at Sage.

    ACT CRM and Swiftpage EMarketing Logos

    Starting in June we have seen the de-’Sage’ing of the ACT! brand. New Logos and rebranding efforts are coming along and we love this from Swiftpage’s websiteThree brands, one vision. It’s all coming together. Advanced marketing integrated with CRM solutions. A new level of innovation and energy. People who embody the very spirit of what an exclamation point is all about.” Powerful messaging and it shows they get the ACT! brand. We too have started the rebranding of our website at, we are committed to the ACT! and Swiftpage products and to provide our customers the very best in ACT! and Swiftpage Certified Consulting and Training Services.

    Focused on Customers and welcoming those who left to come back – There is a June promotion for current and past customers of ACT! to upgrade to ACT! 2013 at the discounted upgrade price, no matter how old the version you currently use or owned in the past. You can read more about the ACT CRM Upgrade Offer here. ACT! Customers can also try Swiftpage Email Marketing free for 60 days, click here to sign-up and integrate your marketing with ACT! and Swiftpage. Together ACT! & Swiftpage provide solutions for you to convert prospects, retain customers and grow your business.

    ACT! CRM definitely has a Bright Future – Anticipated in September, the ACT! 2014 version will be released (ACT 2014 Roadshow details can be found here). Going forward, the annual release cycle will be discontinued, making way for implementing inline updates. Those with current Maintenance and Support plans will continue to receive the updates. Increased distribution channels and a SAAS model for ACT! are also on the horizon. As an ACT! and Swiftpage Business Partner – it’s great to be an ‘ACT! Fanatic’ and now a ‘Swiftie’!

    ACT CRM Upgrade – ACT 2013 at Upgrade Prices for ACT 2010 or Older

    ACT CRM Upgrade Pricing for any previous version of ACT! for the Month of June

    Swiftpage, the new owners of ACT!, for the month of June are offering current and former ACT! customers an ACT CRM Upgrade Promotion to upgrade their older ACT! version at the discounted upgrade price. Normally upgrade pricing is only for those that own ACT! 2011 or newer (click here to read the ACT! Upgrade Pricing Policy), but they are waving the upgrade policy for the entire month.

    Visit our eStore for great pricing on ACT CRM 2013 products and a 10% discount on your entire ACT CRM order!

    ACT CRM Upgrade Discount Promotion

    If you currently own ACT! 2010, ACT! 2009, ACT! 2008, ACT! 2007, ACT! 2006, ACT! 2005, ACT! 6 or older – now is the time to upgraded to ACT! 2013!

    Each year’s release has added robust features to increase productivity and empower your business to convert leads, retain customers and generate more sales. Below is a summary of the major features and enhancments per release.

    ACT! CRM 2013

  • Social Updates
  • Smart Tasks with field updates
  • Offline Smart Tasks
  • Premium Web Mobile Opportunities
  • ACT! CRM 2012

  • Premium Web Mobile
  • Universal Search
  • Gmail History and Google Contact & Calendar Sync
  • Scratchpad
  • ACT! CRM 2011

  • Smart Tasks
  • Outlook Contact & Calendar Sync
  • Excel Import
  • History Type Filtering
  • ACT! CRM 2010

  • Customizable Opportunities
  • Web Info Tab
  • E-marketing for ACT! powered by Swiftpage
  • Reports and Welcome Views
  • ACT! CRM 2009

  • Direct Outlook Email Integration
  • Related Contacts
  • Powerful Lookups
  • Robust Previous Lookups
  • ACT! CRM 2008

  • Dashboards
  • Advanced Group and Company Features
  • Contact List View Editing
  • Document Shortcuts
  • ACT! CRM 2007

  • Field Level Security
  • Database Backup & Maintenance Automation
  • Attach Outlook Email to ACT! Contact
  • Notes & History Preview Pane
  • ACT! CRM 2006

  • Contact Access Level Features
  • Group & Company Tree View
  • Citrix & Terminal Service Support
  • Attachment Sync
  • ACT! CRM 2005

  • New Field Types
  • Export to Excel
  • ACT! as an Outlook Address Book
  • Additional User Security Options
  • Sage ACT! 2013 Fall Sale Until November 16, 2012

    Sage ACT! 2013 Fall Sales Promotion
    Now Through Friday, November 16, 2012

    Buy and Save on Sage ACT! 2013 Pro or Sage ACT! 2013 Premium at www.actplatinum.comTo encourage customers in taking advantage of upgrading or adding seats Sage is offering an additional discount until Friday, November 16, 2012. During this time there will be extra savings on Sage ACT! 2013 Pro, Sage ACT! 2013 Premium and Sage ACT! 2013 Premium with SQL Standard 2008 New and Upgrade Licenses. Below lists the Promo Pricing with the November 12% eStore Discount and can be found on our eStore. Click on the SKU below to go to the product on our eStore.


  • New Single License (SKU ACTPRO2013L): $228.99 Less $27.48 eStore Discount
  • Upgrade Single License (SKU ACTPRO2013UPL): $169.95 Less $20.39 eStore Discount
  • New 2-4 Licenses (SKU ACTPRO2013LS): $215.99 Less $25.92 eStore Discount
  • Upgrade 2-4 Licenses (SKU ACTPRO2013UPLS): $159.95 Less $19.19 eStore Discount
  • New 5+ Licenses (SKU ACTPRO2013LA): $201.99 Less $24.24 eStore Discount
  • Upgrade 5+ Licenses (SKU ACTPRO2013UPLA): $149.95 Less $17.99 eStore Discount

  • New Single License (SKU ACTPRM2013L): $466.99 Less $56.04 eStore Discount
  • Upgrade Single License (SKU ACTPRM2013UPL): $305.95 Less $36.71 eStore Discount
  • New 2-4 Licenses (SKU ACTPRM2013LS): $439.99 Less $52.80 eStore Discount
  • Upgrade 2-4 Licenses (SKU ACTPRM2013UPLS): $287.95 Less $34.55 eStore Discount
  • New 5+ Licenses (SKU ACTPRM2013LA): $411.99 Less $49.44 eStore Discount
  • Upgrade 5+ Licenses (SKU ACTPRM2013UPLA): $269.95 Less $32.39 eStore Discount

  • New Single License (SKU ACTPRM2013QL): $560.99 Less $67.32 eStore Discount
  • Upgrade Single License (SKU ACTPRM2013QUPL): $373.95 Less $44.87 eStore Discount
  • New 2-4 Licenses (SKU ACTPRM2013QLS): $527.99 Less $63.36 eStore Discount
  • Upgrade 2-4 Licenses (SKU ACTPRM2013QUPLS): $351.95 Less $42.23 eStore Discount
  • New 5+ Licenses (SKU ACTPRM2013QLA): $494.99 Less $59.40 eStore Discount
  • Upgrade 5+ Licenses (SKU ACTPRM2013QUPLA): $351.95 Less $42.23 eStore Discount
  • If you are already using ACT! 2013 you can take advantage of the sale by purchasing additional licenses at the promotional price.

    ACT! 2011 and ACT! 2012 users can take advantage of the sale by purchasing upgrade licenses at the promotional price and upgrade to the latest features.