What is the difference between Act! CRM Products?

Act! software has a CRM Edition that has 2 product types; Act! Growth Suite and Act! CRM, both are available as Act! Hosted (Act! CRM Cloud) or Self-Hosted (Act! CRM Subscription) solutions. Act! CRM software provides the ability of having Windows, Web and Web Mobile access options; on-premise, cloud or hybrid – whichever is best for your organization. When comparing the CRM options it comes down to costs and deployment of the software.

So what is the difference between the Act! Growth Suite and Act! CRM software products? Marketing Automation

Compare Act! CRM Cloud (Act! Hosted) and Act! CRM Subscription (Self-Hosted)

Selecting either an Act! CRM Cloud or Act! CRM Subscription product, Act! CRM allows you to configure a deployment solution based on your organization’s needs. You have the ability to deploy via Windows on a local network or laptops with remote databases synchronizing to the central database. You also have the ability to deploy via Web and Web Mobile by including a web server and users will have real time access to the central database through their browser or mobile browser. Your organization can deploy Act! in a mixed environment (Windows and web) to support a varying set of user needs – including connected, disconnected, and offline access.

But what if you don’t have the IT infrastructure or personnel to support the deployment of the Act CRM software product? That is where Act! CRM Cloud comes in. Act! offers an annual subscription for their cloud service where they will host your central database and provide the Web and Web Mobile access for your users. You can also have an offline client (a remote database that is installed on a Windows machine), one offline client per cloud subscription, that synchronizes with the central database being hosted with Act!. An active Act! CRM Cloud subscription includes the central database hosting service, software use, Act! Technical Support and Act! software updates during the term.

Add Custom Tables to your Act! CRM – With Act! Custom Tables you can unlock the full potential of Act! using Custom Tables and Industry Templates. Custom Tables Manager provides maximum adaptability so you can bring complex data sets, unique businesses processes, and specialized industry practices together in Act! to manage your business. But unlike spreadsheets, you can associate individual table entries to Act! contacts, companies, groups, and opportunities for easy reference. Plus, you get the benefits of CRM to action on the data—create activities and to-dos, send follow-up emails, engage in informed sales conversations, and more.  Act! Custom Tables Add-On is available for both as an Act! Hosted or a Self-Hosted solution with a per user cost for the additional functionality.

SUBSCRIBE TO ACT! CRM TODAY!

With any of the Act! CRM products you have the option of paying  annually or every 2 years. An active subscription includes the software use, Act! Technical Support and Act! software updates during the term. The cost will be less over time with a 2 year subscription compared to an annual subscription. With subscription you renew at the end of your term (don’t worry, you will be sent reminders for the upcoming renewal) for another term and continue to use your software. If you fail to renew your subscription your software will stop working. Having an expired subscription does not mean you will lose your local database or files and you can easily activate the software again by renewing your subscription to continue the software use. Keep in mind if using the Act! hosting service there will be a limit to how long they will continue to have your data on their cloud servers for any lapsed subscription.

You can purchase the Act CRM Cloud Subscription products as well as Act! CRM Subscription products with current discounts and promotions from our ACT CRM eStore at www.actplatinum.com. If you have any additional questions please send us a Contact Us form.

Your Act CRM Subscription Benefits

Act! CRM Subscription Benefits

Your Act CRM Subscription Benefits

Thank you for being an active Act CRM subscriber. We appreciate your business and want you to know what is included with your Act Growth Suite Subscription or Act CRM Subscription. With your subscription there are plenty of opportunities at your fingertips for you to get the most from Act! CRM and below is an outline to help you use your benefits.

Act! Technical Support
Your Act! subscription comes with Act! Technical Support – consult with knowledgeable support advisors ready to help quickly resolve technical issues. Phone support 866-873-2006 and live chat are offered 8:30 a.m. to 8:30 p.m. ET Monday through Friday. Please reference your company’s Act! Customer Account Number when contacting support. You can also find answers in Act!’s self-service KnowlegeBase, visit at http://kb.act.com to find solutions to common problems.

Unlimited Access to Training Resources
You have access to Act!’s extensive library of online training resources, including 100+ training videos. Training videos cover both Windows and Web features and applicable whether you are self-hosted or using Act!’s hosted cloud service. The training library link for the Windows product training is at http://training-act.com/act/act-lib-prem and Web product training is at http://training-act.com/act/act-lib-cloud

Stay Connected with the Tools & Popular Apps
Act! has a Web API platform, allowing for connections to business productivity tools to help you extend the power and reach of Act!, streamlining efficiency. Active subscribers will have exclusive access to Act!’s library of third party integrations for ecommerce, social media, sales & marketing, and much more. Your subscription also includes the enhanced features of Act! Companion mobile app, Act! Insight for real-time metrics and the Ask Act! Amazon Alexa voice integration. Visit the Connect Library at http://training-act.com/act/act-lib-con for more information on using connections for your business.

Software Upgrades
Software updates and upgrades with new features and compatibility are included with your subscription. Act! CRM subscriptions – for both on-premises and Cloud deployments- automatically entitle you to the latest Act! version and platform updates, new services and integrations, and continuous improvements based on customer feedback. Product announcements can be found at Act!’s “What’s New” page https://www.act.com/products/whats-new and Act! product downloads, hot fixes, updates and documentation are found at the Act! Download Center https://www.act.com/resources/downloads

As one of our customers we will be sending a renewal invoice approximately 30 days prior to your subscription renewal date. If you are not currently an Platinum CRM Consulting customer, we can help manage your Act CRM Subscription or Act CRM Cloud Subscription account and we provide our customers with discounted pricing on their Act! subscription products.

Your subscription benefits cover the nuts and bolts for your Act! product with support, training, features and upgrades. For personalized assistance, training, add-on products, customizations or consulting to ensure Act! works best for your business we are here to help, please Contact Us for an estimate on additional services.

Getting Started with Act! CRM is Easy

Getting Started with Act! CRMGetting Started with Act! CRM

Act! CRM – 3 Steps and Grow!

By implementing a CRM system you and your and staff can easily share information to track and manage business contacts and focus on sales – improving relationships and the bottom line. Act! is a simple to learn and easy to use a CRM solution and getting started is easy!

1. Pick Your Product

Select the Act! product that is right for you:

Act! Growth Suite – Act! Hosted or Self-Hosted, Act! Growth Suite delivers Act! Marketing and Act! CRM on a single integrated platform at a great price. The Growth Suite products also include the Act! Technical Support service, automatic updates and upgrades, and subscriber-exclusive features. Purpose-built for small and mid-sized businesses, Act! Growth Suite provides the ultimate toolset to build relationships, maximize engagement, and drive business growth.

Act! CRM Cloud – Act! Hosted Web, Mobile and Windows for all size users and workgroups. Get up and running quickly with Act! providing the infrastructure to host your database and delivers the Web and Web Mobile access for you and your users. You can also have an offline client (a remote database that is installed on a Windows machine), one offline client per cloud subscription, that synchronizes with the central database being hosted with Act!. An active Act! Cloud subscription includes the central database hosting service, software use, Act! Technical Support, Act! Connect to connect with hundreds of popular apps, and Act! software updates during the term.

Act! CRM Subscription – Self-Hosted Windows, Web and Mobile for all size users and workgroups. You have the ability to deploy via Windows on a local network or laptops with remote databases synchronizing to the central database. You also have the ability to deploy via Web and Web Mobile by including a web server and users will have real time access to the central database through their browser or mobile browser. An active Act! CRM Subscription includes software use, Act! Technical Support, Act! Connect to connect with hundreds of popular apps, and Act! software updates during the term.

Act! Pro – Windows only product for single users or small workgroups. 30 Days of Act! Technical Support is available for an additional $40 but does not include Act! Connect or software updates.

Pricing for Act! CRM products can be found on our eStore. And remember, purchasing through our online store will save you 5% on your Act! CRM order using the discount code KEEP5.

2. Implement/Install
With the Cloud product a new database will be created or you can upload your existing Act! database and you are up and running. With the Self-Hosted Growth Suite or CRM products you will install the Act! program and if you run into any installation issues you can utilize Act! Technical Support included with your purchase (Act! Pro requires an additional Support purchase). Once Act! is installed then you will create a new database or update your existing Act! database to the latest version.

Have data to import? Act! can import your contacts from common file types or from another Act! database.

3. Training
Each product comes with a video training library to learn the Act! program features.

Act! CRM is the proven, trusted choice of entrepreneurs, sales teams, and small and mid-sized businesses, because it can be tailored to fit unique business and industry needs. Need customizations? We have a staff of expert consultants that can help design a database for your specific needs – contact us to discuss your project.

Or check out our predesigned databases for the Residential Real Estate, Commercial Real Estate, Mortgage, Insurance and Financial industries that work with Act! Growth Suite, Act! CRM Cloud, Act! CRM Subscription and Act! v21 Pro.