Every business can use CRM Software. Act! Software is a dynamic CRM system ideal for entering customer details, tracking sales, marketing endeavors, customer service & support, and daily business operations - key components to the success of any business. Act! delivers the features you need in a CRM solution for a low subscription or license cost. Act! can be quickly implemented and has flexible deployment options.
When you choose Act! Growth Suite, you get proven CRM and powerful Marketing Automation in one - the ultimate toolset to build relationships, maximize engagement, and drive business growth. You also get peace of mind that you're making the right decision, because Act! is recognized as a leader with millions of users worldwide.
The Act! suite of solutions works the way you work - with ultimate flexibility to meet all your deployment and access needs. And, with expert support, intelligent recommendations, and rich integrations with the business tools you rely on every day, Act! fits neatly into your business.
Act! Suite of Solutions
Act! Growth Suite
- Act! Hosted or Self-Hosted Options
- Sales & Marketing Platform
- Act! CRM & Marketing Automation
- Includes Tech Support
- Single User and Multi User
- Act! Hosted or Self-Hosted Options
- Online, offline, & mobile access
- Includes Tech Support
- Single User and Multi User
Act! PRO v21
- Windows Only
- Single User and up to 10 Users
Finally, a flexible CRM solution that's uniquely yours
Because every business runs differently, you have the freedom to tailor an Act! experience to your business and industry needs - your adaptable, everywhere, connected workspace. Why conform to a rigid CRM solution when you don't have to. Act! is a perfect fit for your business and industry, because it's flexible. Unlike other CRM solutions, you have the freedom to tailor an Act! experience to your unique needs. Act! works like you work, equipping you with a variety of configuration options from lightly personalized to completely customized. Our highly trained Act! Certified Consultants can help create your Act! experience.
Rest-assured, Act! is the proven, trusted choice
Act! is the proven, trusted choice of entrepreneurs, sales teams, and small and mid-sized businesses - and has been for over 30 years. Act! helped establish the CRM category and has been leading the way ever since, acquiring over six million users in 100+ countries, so you know you're in good company and in good hands.
Choose the solution that's right for your business
From entry-level to full-featured CRM in the Cloud, Act! has a solution that's right for your business. Subscribe to Act! Growth Suite and Act! CRM products to get exclusive access to Act! Insider membership benefits that keep you current with automatic access to product innovations, covered with customer success resources like expert technical support, and connected to hundreds of popular business apps.
Standard Features found in Act! Growth Suite, Act! CRM and Act! Pro
|Rich Contact Management
Keep rich contact details, emails, documents, notes, history, activities, social media updates, and more in one, easy to find place - the Act! contact record.
|Groups and Companies
Organize similar contacts into groups and companies to deliver targeted communications.
|Calendar and Activity Tracking
Track and prioritize meetings and activities associated with your contacts to stay productive. Benefit from alerts that keep you on top of your customer commitments.
Manage opportunities using an out-of-the-box process or one you customize to meet your internal sales process. You can create multiple custom processes for different types of products or services, even for different departments or divisions. Complete activities in each stage of the sales process to keep deals moving.
Track probability of close, products, lead source, status, and more for every opportunity for total visibility and control of your sales pipeline.
Stay in the know with 50+ preconfigured reports or create custom reports with the report designer. Export reports to Microsoft Excel, HTML, PDF, or email.
Act! Growth Suite Only - Marketing Automation Features
|Comprehensive Marketing Campaign Management
Optimize your customer lifecycle from initial engagement to retention and loyalty with automated outreach in each step. Let Act! Marketing Automation do the work for you with response-driven nurture marketing campaigns - all sent to targeted lists in Act! automatically. Campaigns are triggered based on criteria you define, leading recipients down a highly personalized path.
Setup simple ad-hoc email blasts or drip marketing campaigns for one-off or single path communications as needed. Share campaigns on your social sites to extend your reach or embed social links in your campaigns to drive traffic to your social networks.
Key Features: Email Marketing, Drip Marketing, Response-driven Nurture Marketing, Social Sharing
|Visual Workflow Designer & Interactive Template Editor
Create beautiful, mobile-friendly email campaigns with the interactive template editor where you can customize colors and fonts, and add free, high-quality stock photos from a library of over 500,000 options. Start with one of 25 sample templates or import and edit your existing HTML templates with the WYSIWYG editor.
Setup custom nurture streams with the visual campaign workflow designer, providing a graphical representation of your communication flow. Preview email campaigns before sending with both mobile and desktop views to ensure your images and content render perfectly.
Key Features: Interactive Template Editor, WYIWYG Editor, Visual Workflow Designer, Mobile & Desktop Preview
|Effective Lead Capture, Scoring & Nurturing
Grow your audience with effective lead capture forms and surveys that feed contacts and responses into Act! automatically. Advanced forms and surveys allow further actions in Act!. Notify Act! users and create Act! activities and opportunities automatically as recipients respond.
Identify your most interested prospects with lead scoring based on campaign engagement, survey/web form responses, and website interactions. Prioritized leads are pushed into Act! groups automatically for easy sales follow-up.
Key Features: Lead Forms, Surveys, Lead Scoring, Multi-stage Lead Profiling
|Time-Saving CRM Workflow with Prioritized Sales Follow-up
Automate workflow between sales and marketing to maximize engagement at every phase of the customer journey. Watch as Act! Marketing Automation turns real-time response metrics into sales actions - alerting you of new prospects, prioritizing follow-ups, and delivering a composite view of customer engagement in a single solution. Notify Act! users via email and create Act! activities and opportunities automatically based on campaign and website interactions or completed lead forms and surveys.
Key Features: CRM Workflow, Prioritized Sales Follow-up
|Real-Time Response Metrics & Actionable Customer Insights
Understand what's working and how you can improve your marketing strategy over time with real-time metrics covering opens, clicks, and comparative stats per campaign. Individual campaign results automatically push to Act! contact records for a detailed interaction history. Perform A/B tests to pinpoint your most impactful subject lines and content to continually improve the effectiveness of your campaigns.
Identify prospects on your website in real-time to engage with them when they are most interested, because web visits feed into lead scoring profiles and create activities for sales follow-up in Act! automatically.
Key Features: Real-time Campaign Metrics, A/B Testing, Website Activity Tracking & Analytics
|Deliverability & Best Practices
Rest-assured your campaigns will reach inboxes, because Act! Marketing Automation is backed by an expert delivery team to help you manage your sender reputation and achieve outstanding delivery rates. Plus, you'll have access to numerous helpful tools for GDPR compliance, spam analysis, managing opt-outs, and so much more.
Get started with ease, because you get concierge service from onboarding experts who help you get set up, logged in, and started right away. Fast-track your success with expert guidance around sender reputation, inbox delivery rates, and other essential deliverability topics.
Active CRM Subscription Features found in Act! Growth Suite and Act! CRM Products
|Dynamic Sales Pipeline Management
Manage your pipeline more effectively and intelligently with new sales pipeline management tools that help you close deals faster and more often. Project revenue, adjust your strategy, and quickly focus your efforts with the new Pipeline view featuring in-context KPIs, an interactive sales funnel, an actionable sales pipeline with drag-and-drop, and advanced filtering.
See dynamic, visual snapshots of real-time metrics covering sales productivity and performance, sales pipeline health, top performing products, win/loss analysis, and more with interactive, graphical dashboards - a valuable active subscriber benefit!
Stay connected to key Act! details from wherever you are with Act! Companion, a native mobile CRM app designed for iPhone, iPad, and Android. Best part, Act! Companion is included in your Act! CRM subscription at no extra charge!
Connect with hundreds of popular apps that extend the power and reach of Act! CRM - a valuable subscriber benefit! Get started with a few simple steps, then watch as Act! Connect automatically moves info between Act! CRM and the apps of your choice. Let Act! Connect do the heavy lifting, while you enjoy the benefits of enriched customer data.
COMPARE ACT! PRODUCTS
|Product Features & Benefits||
ACT! GROWTH SUITE
|Act! Hosted or Self-Hosted Options||•||•||Self-Hosted Only|
|Windows, Web & Mobile||•||•||Windows Only|
|Groups & Companies||•||•||•|
|Calendar and Activity Tracking||•||•||•|
|Sales Process Automation||•||•||•|
|Sales Pipeline Management||•||•|
|Integration with Outlook®, Google™, & more||•||•||•|
|Act! Contact Link||•||•|
|Act! Web Mobile||•||•|
|Ask Act!™ with Amazon Alexa||•||•|
|Advanced Security Features||•||•|
|Instant Online Access||•||•|
|Automatic nightly backups & recovery||w/ Act! Hosting||w/ Act! Hosting|
|Secure Cloud hosting with 4GB storage||w/ Act! Hosting||w/ Act! Hosting|
|Act! Marketing Automation||Included||Not Included||N/A|
|Act! Emarketing||N/A||N/A||Additional Cost|
|Act! Custom Tables Manager Learn more||Additional Cost||Additional Cost||N/A|
|Act! Custom Tables Industry Template Library Learn more||Additional Cost||Additional Cost||N/A|
|Exclusive membership benefits! See details||•||•|
|Product updates & upgrades||•||•||Standard Act! Technical Support||•||•||$40/user 30-day support $129/user/yr annual support|
|Premier Act! Technical Support||Growth Suite Premier or $10/user/mo||$10/user/mo||N/A|
|Ultimate Act! Technical Support||Growth Suite Ultimate or $10/user/mo||$10/user/mo||N/A|