Vertical CRM Subscription Features

Bundle Features

Cloud

Cloud w/Sync

Desktop

SUBSCRIPTION FEATURES

Act! 1 Year Subscription

Act! Premium Cloud

Act! Premium Cloud w/Sync

Act! Premium Desktop

Included Users

1

1

1

Additional User Cost*

$360

$480

$450

Year 2 Cost (Per User)*

$360

$480

$450

Available Access Methods

Cloud & Mobile

Cloud, Windows & Mobile

Windows, Cloud & Mobile

NOTES

*Based on current prices, subject to change at Manufacturer's discretion.  Sales Tax may apply.

Act! Premium CRM Features

Cloud

Cloud w/Sync

Desktop

Customer Management

Y

Y

Y

Task & Activity Management

Y

Y

Y

Calendar

Y

Y

Y

Notes & History

Y

Y

Y

Companies

Y

Y

Y

Relationship Timeline

Y

Y

Y

Secondary Contacts

Y

Y

Y

In-Context Maps & Web Info

Y

Y

Y

Call List & Hot Leads

Y

Y

Y

Notifications & Alerts

Y

Y

Y

Act! Companion Mobile App

Y

Y

Y

Welcome Page - User Dashboard

Y

Y

Y

Mail Merge

Y

Y

Y

Search & Lookups

Y

Y

Y

Groups & Filters

Y

Y

Y

Dynamic Groups

Y

Y

Y

Advanced Queries

Y

Y

Y

Opportunity Management

Y

Y

Y

Sales Process Management

Y

Y

Y

Products & Pricing

Y

Y

Y

Sales Pipeline Management View

Y

Y

Y

Sales KPIs - Standard & Custom

Y

Y

Y

Y

Y

Y

Reporting

Y

Y

Y

Act! Insight -Dashboards & Analytics

Y

Y

Y

Office - Export to Excel/Word

Y

Y

Y

Outlook - Contacts/Calendar/Email

Y

Y

Y

Google - Contacts/Calendar/Email

Y

Y

Y

Act! Connect - Popular Apps Integration

Y

Y

Y

Preferences

Y

Y

Y

User Management

Y

Y

Y

Team Management

Y

Y

Y

Layout Designer

Y

Y

Y

Custom Fields

Y

Y

Y

Custom Tables

$10/user/mo

$10/user/mo

$10/user/mo

Data Import 

Y

Y

Y

API

Desktop Sync

Y

Y

Cloud Storage

6GB

6GB

N/A

Additional Cloud Storage 

N/A

Act! Premium Support Features

Cloud

Cloud w/Sync

CUSTOMER SUPPORT

Knowledgebase

Y

Y

Y

Self-Service (FAQs, Guides & Videos)

Y

Y

Y

Act! Error Troubleshooting by Phone (3)

Y

Y

Y

Live Chat (3)

Y

Y

Y

Support Ticket Submission

Y

Y

Y

Getting Started Scheduled Call

Enhanced Support

Enhanced Support

Enhanced Support

Act! Troubleshooting by Phone (3)

Enhanced Support

Enhanced Support

Enhanced Support

Priority Queuing

Enhanced Support

Enhanced Support

Enhanced Support

Voicemail Call Back

Enhanced Support

Enhanced Support

Enhanced Support

Appointment Setting

Enhanced Support

Enhanced Support

Enhanced Support

Saturday Phone Support

Enhanced Support

Enhanced Support

Enhanced Support

Professional Services (4)

$175/hr

$175/hr

$175/hr

*NOTES

ENHANCED SUPPORT IS AN ADDITIONAL $10/USER/MONTH BILLED $120/USER ANNUALLY

(3) US: M-F 8:30am 8:00pm Eastern

(4) Each session is billed a minimum of one hour; no pro-rations or partial hour billing.