Act! Technical Support Plans
Act! Software Tech Support has you covered with a variety of customer support options from the Standard plan included with your active Act! Premium subscription to the Ultimate plan, providing you with their VIP support!
act software tech support, ACT software v22 support, ACT Pro v22 support, ACT v22 support, ACT Cloud support, ACT Subscription support, act ultimate support, act premier support, act subscription support services, act subscription tech support
15780
page-template,page-template-full_width,page-template-full_width-php,page,page-id-15780,theme-bridge,bridge-core-1.0.6,woocommerce-demo-store,woocommerce-no-js,ajax_fade,page_not_loaded,,columns-4,qode-child-theme-ver-,qode-theme-ver-18.2,qode-theme-bridge,qode_header_in_grid,wpb-js-composer js-comp-ver-6.0.5,vc_responsive
 

Act! Technical Support Plans

Act! Technical Support Plans and Pricing

 

Get the help you need, when and how you need it with flexible options for customer support that empower your productivity, including an Ultimate support plan option, technical support phone/chat/online ticketing system, enhanced digital self-service experience, and more.
Act! Growth Suite is an all-in-one sales and marketing platform that provides small and mid-sized companies with what they need to run and grow their businesses.

Act! Technical Support Plans Include:

Included with all Active Subscriptions
  • Standard Support

  • $0USD
  • $0/user/year

     

    • Self-service resources
    • Knowledgebase
    • Community
    • Online support tickets
    • Web chat*
    • 12×5 phone support*
    • Getting started concierge call

    *Phone support and live chat are offered
    8:30 a.m. – 8:30 p.m. ET Monday – Friday

Includes everything in Standard Support, plus:
  • Premier Support

  • $60USD
  • $60/user/year

     

    • Saturday phone support**
    • Priority queuing
    • Appointment setting
    • Voicemail callback

     

    **Saturday support is available from
    9:00 a.m. – 4:00 p.m. ET

Includes everything in Premier Support, plus:
  • Ultimate Support

  • $120USD
  • $120/ user/year

     

    • Dedicated North American Ultimate Support advisor
    • Dedicated North American Ultimate Support web chat
    • Password reset
    • Guaranteed response times
    • Exclusive Ultimate Support web tutorials

Looking for the Act! PRO v22 Tech Support? Click here for the Act! Pro 30 Day Support Plan.

Support Features & Benefits

Ultimate

Premier

Standard

12x5 Phone Support - Consult with knowledgeable support advisors ready to help quickly resolve technical issues related to Act!. Support advisors are available Monday-Friday from 8:30am to 8:30pm EST.

12x5 Phone Support - Consult with knowledgeable support advisors ready to help quickly resolve technical issues related to Act!. Support advisors are available Monday-Friday from 8:30am to 8:30pm EST.

12x5 Phone Support - Consult with knowledgeable support advisors ready to help quickly resolve technical issues related to Act!. Support advisors are available Monday-Friday from 8:30am to 8:30pm EST.

12x5 Phone Support - Consult with knowledgeable support advisors ready to help quickly resolve technical issues related to Act!. Support advisors are available Monday-Friday from 8:30am to 8:30pm EST.

Online Support Tickets - Submit your questions through our convenient online support system.

Online Support Tickets - Submit your questions through our convenient online support system.

Online Support Tickets - Submit your questions through our convenient online support system.

Online Support Tickets - Submit your questions through our convenient online support system.

Web Chat - Work with knowledgeable support advisors via online chat.

Web Chat - Work with knowledgeable support advisors via online chat.

Web Chat - Work with knowledgeable support advisors via online chat.

Web Chat - Work with knowledgeable support advisors via online chat.

Support Mobile App - Start a web-chat, browse thousands of Knowledgebase articles, call us or have us call you and much more from the technical support mobile app

Support Mobile App - Start a web-chat, browse thousands of Knowledgebase articles, call us or have us call you and much more from the technical support mobile app

Support Mobile App - Start a web-chat, browse thousands of Knowledgebase articles, call us or have us call you and much more from the technical support mobile app

Support Mobile App - Start a web-chat, browse thousands of Knowledgebase articles, call us or have us call you and much more from the technical support mobile app

Self-Service Getting Started Resources - Get answers whenever you need them with access to dozens of helpful Getting Started resources, including step-by-step videos, feature tours, guides, and more.

Self-Service Getting Started Resources - Get answers whenever you need them with access to dozens of helpful Getting Started resources, including step-by-step videos, feature tours, guides, and more.

Self-Service Getting Started Resources - Get answers whenever you need them with access to dozens of helpful Getting Started resources, including step-by-step videos, feature tours, guides, and more.

Self-Service Getting Started Resources - Get answers whenever you need them with access to dozens of helpful Getting Started resources, including step-by-step videos, feature tours, guides, and more.

Knowledgebase - Browse answers and articles across a variety of topics and categories.

Knowledgebase - Browse answers and articles across a variety of topics and categories.

Knowledgebase - Browse answers and articles across a variety of topics and categories.

Knowledgebase - Browse answers and articles across a variety of topics and categories.

Act! Community - Post Questions or Query Act!'s community of users for answers.

Act! Community - Post Questions or Query Act!'s community of users for answers.

Act! Community - Post Questions or Query Act!'s community of users for answers.

Act! Community - Post Questions or Query Act!'s community of users for answers.

Video Training - Watch informative training videos to learn more about managing contacts, maximizing sales, integrating with Act!, and more.

Video Training - Watch informative training videos to learn more about managing contacts, maximizing sales, integrating with Act!, and more.

Video Training - Watch informative training videos to learn more about managing contacts, maximizing sales, integrating with Act!, and more.

Video Training - Watch informative training videos to learn more about managing contacts, maximizing sales, integrating with Act!, and more.

Getting Started Concierge Call - Enjoy concierge service from onboarding experts who help you get setup, log in, and start right away.

Getting Started Concierge Call - Enjoy concierge service from onboarding experts who help you get setup, log in, and start right away.

Getting Started Concierge Call - Enjoy concierge service from onboarding experts who help you get setup, log in, and start right away.

Getting Started Concierge Call - Enjoy concierge service from onboarding experts who help you get setup, log in, and start right away.

Saturday Phone Support - Consult with knowledgeable support advisors on a Saturday from 9:00am to 4:00pm EST.

Saturday Phone Support - Consult with knowledgeable support advisors on a Saturday from 9:00am to 4:00pm EST.

Saturday Phone Support - Consult with knowledgeable support advisors on a Saturday from 9:00am to 4:00pm EST.

Saturday Phone Support - Consult with knowledgeable support advisors on a Saturday from 9:00am to 4:00pm EST.

Priority Queuing - Jump to the front of the line when you call in.

Priority Queuing - Jump to the front of the line when you call in.

Priority Queuing - Jump to the front of the line when you call in.

Priority Queuing - Jump to the front of the line when you call in.

Appointment Setting - Set a time that works best for your schedule to get answers on your time.

Appointment Setting - Set a time that works best for your schedule to get answers on your time.

Appointment Setting - Set a time that works best for your schedule to get answers on your time.

Appointment Setting - Set a time that works best for your schedule to get answers on your time.

Voicemail Call Back - Leave a message, we'll hold your place, and call you back when you get to the front of the queue.

Voicemail Call Back - Leave a message, we'll hold your place, and call you back when you get to the front of the queue.

Voicemail Call Back - Leave a message, we'll hold your place, and call you back when you get to the front of the queue.

Voicemail Call Back - Leave a message, we'll hold your place, and call you back when you get to the front of the queue.

Ultimate Support Advisor - Work with North American-based Ultimate support advisors co-located with your Act! account manager.

Ultimate Support Advisor - Work with North American-based Ultimate support advisors co-located with your Act! account manager.

Ultimate Support Advisor - Work with North American-based Ultimate support advisors co-located with your Act! account manager.

Ultimate Support Advisor - Work with North American-based Ultimate support advisors co-located with your Act! account manager.

Dedicated Web - Chat Chat with North American-based support advisors.

Dedicated Web - Chat Chat with North American-based support advisors.

Dedicated Web - Chat Chat with North American-based support advisors.

Dedicated Web - Chat Chat with North American-based support advisors.

Free Password Reset - Benefit from free password reset, a $50 value!

Free Password Reset - Benefit from free password reset, a $50 value!

Free Password Reset - Benefit from free password reset, a $50 value!

Free Password Reset - Benefit from free password reset, a $50 value!

Guaranteed Response Times - Get your questions answered immediately when you submit via chat during regular support hours, within two minutes when you call in or we will hold your place in line and call you back, and within four hours when you submit a question through the online support system.

Guaranteed Response Times - Get your questions answered immediately when you submit via chat during regular support hours, within two minutes when you call in or we will hold your place in line and call you back, and within four hours when you submit a question through the online support system.

Guaranteed Response Times - Get your questions answered immediately when you submit via chat during regular support hours, within two minutes when you call in or we will hold your place in line and call you back, and within four hours when you submit a question through the online support system.

Guaranteed Response Times - Get your questions answered immediately when you submit via chat during regular support hours, within two minutes when you call in or we will hold your place in line and call you back, and within four hours when you submit a question through the online support system.

Exclusive Ultimate Support Web Tutorials - Enjoy exclusive access to monthly "Ultimate Welcome" web tutorials to help you get going, monthly "Ultimate Focus" web tutorials to help you learn more about different areas of Act!, and quarterly "Ultimate Dive" web tutorials to help you become a power user with the latest new Act! products and features!

Exclusive Ultimate Support Web Tutorials - Enjoy exclusive access to monthly "Ultimate Welcome" web tutorials to help you get going, monthly "Ultimate Focus" web tutorials to help you learn more about different areas of Act!, and quarterly "Ultimate Dive" web tutorials to help you become a power user with the latest new Act! products and features!

Exclusive Ultimate Support Web Tutorials - Enjoy exclusive access to monthly "Ultimate Welcome" web tutorials to help you get going, monthly "Ultimate Focus" web tutorials to help you learn more about different areas of Act!, and quarterly "Ultimate Dive" web tutorials to help you become a power user with the latest new Act! products and features!

Exclusive Ultimate Support Web Tutorials - Enjoy exclusive access to monthly "Ultimate Welcome" web tutorials to help you get going, monthly "Ultimate Focus" web tutorials to help you learn more about different areas of Act!, and quarterly "Ultimate Dive" web tutorials to help you become a power user with the latest new Act! products and features!