Act! Technical Support Plans for Act! Premium Software | Pricing
Act! Software Tech Support has you covered with a variety of customer support options from the Standard plan included with your active Act! Premium subscription to the Ultimate plan, providing you with their VIP support!
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Act! Technical Support Plans

Act! Technical Support Plans and Pricing

 

With Act! Technical Support Plans get the help you need, when and how you need it with flexible options for customer support that empower your productivity. Act! Technical Support Plan Options can include technical support phone/chat/online ticketing system, enhanced digital self-service experience, and more.

 

Please Read the Act! Technical Support “Scope of Act! Support” prior to purchasing.

Act! Technical Support Plans
Product support is offered by Act! to customers as part of an active subscription and covers products used as described in the System Requirements and with recommended platforms.

 

Should you require any additional service to that described in the Scope of Services for Act! Technical Support, for example training or consultative advice, please contact us.

Act! Technical Support Plans Pricing:

Included with Act! Premium Subscriptions
  • Standard Support

  • $0USD
  • $0/user/year

     

    • Knowledgebase
    • Self-Service (FAQs, guides & videos)
    • Product Troubleshooting by Phone*
    • Live Chat*
    • Support Ticket Submission

    *Phone support and live chat are offered
    8:30 a.m. – 8:00 p.m. ET Monday – Friday

Includes everything in Standard Support, plus:
  • Enhanced Support

  • $120USD
  • $120/ user/year

     

    • “Getting Started” scheduled call
    • How-to / feature guidance by phone*
    • Priority Queuing
    • Voicemail Call Back
    • Appointment Setting
    • Saturday Phone Support*

    *US: M-F 8:30am-8:00pm EST & Saturday support 9:00am–4:00pm EST 

Support Features & Benefits

Standard

Enhanced

Knowledgebase - Browse help topics and search for answers to frequently asked questions.

Knowledgebase - Browse help topics and search for answers to frequently asked questions.

Knowledgebase - Browse help topics and search for answers to frequently asked questions.

Self-Service (FAQs, Guides & Videos) - Get guidance whenever you need, with 100+ video tutorials and step-by-step guides to help you get started and continue to learn.

Self-Service (FAQs, Guides & Videos) - Get guidance whenever you need, with 100+ video tutorials and step-by-step guides to help you get started and continue to learn.

Self-Service (FAQs, Guides & Videos) - Get guidance whenever you need, with 100+ video tutorials and step-by-step guides to help you get started and continue to learn.

Product Troubleshooting by Phone - Call in for product troubleshooting and help accessing resources. Support advisors are available Monday-Friday from 8:30am to 8:00pm EST.

Product Troubleshooting by Phone - Call in for product troubleshooting and help accessing resources. Support advisors are available Monday-Friday from 8:30am to 8:00pm EST.

Product Troubleshooting by Phone - Call in for product troubleshooting and help accessing resources. Support advisors are available Monday-Friday from 8:30am to 8:00pm EST.

Live Chat - Receive product troubleshooting and help accessing resources via online chat. Available Monday-Friday from 8:30am to 8:00pm EST.

Live Chat - Receive product troubleshooting and help accessing resources via online chat. Available Monday-Friday from 8:30am to 8:00pm EST.

Live Chat - Receive product troubleshooting and help accessing resources via online chat. Available Monday-Friday from 8:30am to 8:00pm EST.

Support Ticket Submission - Submit your tickets through the convenient support system.

Support Ticket Submission - Submit your tickets through the convenient support system.

Support Ticket Submission - Submit your tickets through the convenient support system.

Professional Services at $150/Hour - Engage with knowledgeable Act! support reps on a per-hour basis for certain issues outside the scope of your Act! support. Each Professional Services session is billed a minimum of one hour; no pro-rations or partial hour billing. Remote support is not available for users on Mac devices.

Professional Services at $150/Hour - Engage with knowledgeable Act! support reps on a per-hour basis for certain issues outside the scope of your Act! support. Each Professional Services session is billed a minimum of one hour; no pro-rations or partial hour billing. Remote support is not available for users on Mac devices.

Professional Services at $150/Hour - Engage with knowledgeable Act! support reps on a per-hour basis for certain issues outside the scope of your Act! support. Each Professional Services session is billed a minimum of one hour; no pro-rations or partial hour billing. Remote support is not available for users on Mac devices.

Getting Started Scheduled Call - Get up and running and be productive quickly with an assist from the experts (New customers only).

Getting Started Scheduled Call - Get up and running and be productive quickly with an assist from the experts (New customers only).

Getting Started Scheduled Call - Get up and running and be productive quickly with an assist from the experts (New customers only).

How-to/Feature Guidance by Phone - Get assistance with specific features so you can maximize your use of Act! and drive results. Available M-F 8:30am-8:00pm EST.

How-to/Feature Guidance by Phone - Get assistance with specific features so you can maximize your use of Act! and drive results. Available M-F 8:30am-8:00pm EST.

How-to/Feature Guidance by Phone - Get assistance with specific features so you can maximize your use of Act! and drive results. Available M-F 8:30am-8:00pm EST.

Priority Queuing - Jump to the front of the line when you call in.

Priority Queuing - Jump to the front of the line when you call in.

Priority Queuing - Jump to the front of the line when you call in.

Voicemail Call Back - Leave a message, we'll hold your place, and call you back when you get to the front of the queue.

Voicemail Call Back - Leave a message, we'll hold your place, and call you back when you get to the front of the queue.

Voicemail Call Back - Leave a message, we'll hold your place, and call you back when you get to the front of the queue.

Appointment Setting - Set a time that works best for your schedule to get answers when it’s most convenient for you.

Appointment Setting - Set a time that works best for your schedule to get answers when it’s most convenient for you.

Appointment Setting - Set a time that works best for your schedule to get answers when it’s most convenient for you.

Saturday Phone Support - Consult with knowledgeable support advisors on a Saturday from 9:00am to 4:00pm EST.

Saturday Phone Support - Consult with knowledgeable support advisors on a Saturday from 9:00am to 4:00pm EST.

Saturday Phone Support - Consult with knowledgeable support advisors on a Saturday from 9:00am to 4:00pm EST.

Rather have Act! Technical Support from an Act! Certified Consultant?

Working with our Act! Certified Consultants gives you a highly personalized support experience.  We have remote service plans available for working with a dedicated consultant.  With our plans you will have flexible assistance for your Act! Products.

 

ACT! REMOTE SERVICE PLAN – HOW IT WORKS:

  • Select A Plan – Select a plan that suits your needs, levels from light contact to more frequent contact, or extensive services.  In fact the more plan hours purchased the lower the average cost per service hour.  Plans hours are good for 1 year from purchase date, use your hours all at once or throughout the year.
  • Contact Us – Having a plan in place lets you or your designated employee(s) contact us when you need assistance via e-mail, phone or web form.
  • Service Is Completed – Remote Services for Act! are performed by e-mail, phone or remote desktop connection (GoToAssist or GoToMeeting) and the time to complete the service are deducted from your plan hours in quarter-hour (.25) increments.
  • Need More Hours – If you use all of your plan hours or have a project requiring additional hours, you simply purchase an additional plan at any level you choose. In addition you can move up a level or down a level based on your anticipated needs.
  • Renew Plan – You are notified when your plan hours are running low or depleted.  Renewing your plan will add more hours and extend any remaining hours to the new expiration date.
  • Save Time & Money – Have access to the assistance you need with an Act! certified expert familiar with your business.

 

Act! Certified Consultants and Act! Software Diamond Partner ActPlatinum.com
Ready to get started with an Act! Remote Service Plan?  Contact us to sign up!