Act! Technical Support for Act! Advantage Cloud and Act! Premium Desktop
Act! Technical Support Plans and Pricing
With Act! Technical Support Plans get the help you need, when and how you need it with flexible options for customer support that empower your productivity. Act! Technical Support Plan Options can include technical support phone/chat/online ticketing system, enhanced digital self-service experience, and more.
Product support is offered by Act! to customers as part of an active subscription.
Technical Support covers products used as described in the Act! CRM System Requirements and with recommended platforms.
Should you require any additional service to that described in the Scope of Services for Act! Technical Support, for example training or consultative advice, please contact us.
Act! Standard Technical Support is included with an active Subscription
Act! Enhanced Technical Support Pricing
CLOUD
Standard
$10
USD/user/mo
(billed $120 annually)
Add Enhanced Support
When You Buy Act!
Advantage Standard
…
…
CLOUD
Professional
$5
USD/user/mo
(billed $60 annually)
Add Enhanced Support
When You Buy Act!
Advantage Professional
…
…
CLOUD
Ultimate
$0
USD/user/mo
(billed $0 annually)
Includes Enhanced Support
When You Buy Act!
Advantage Ultimate
…
…
DESKTOP
Self-Host
$10
USD/user/mo
(billed $120 annually)
Add Enhanced Support
When You Buy Act!
Premium Desktop
…
…
Act! Technical Support Features
Act! Advantage Cloud
Act! Premium Desktop
Standard
Professional
Ultimate
CUSTOMER SUPPORT
Standard Support
Knowledgebase
Browse help topics and search for answers to frequently asked questions.
Y
Y
Y
Y
Self-Service Portal (FAQs, Guides & Videos
Get guidance whenever you need, with 100+ video tutorials and guides to help you get started and continue to learn.
Y
Y
Y
Y
Act! Product Error Troubleshooting By Phone
Call in for help if you encounter an Act! error message dialog box.
Y
Y
Y
Y
Live Chat
Receive product troubleshooting and help accessing resources via online chat.
Y
Y
Y
Y
Support Ticket Submission
Submit your tickets through our convenient support system.
Y
Y
Y
Y
Personalized Onboarding Session
Get up and running and be productive quickly with an assist from the Act! Support experts.
Y
Y
Y
Y
Enhanced Support
$10/user/mo
$5/user/mo
Included
$10/user/mo
Product Troubleshooting By Phone
Call in for product troubleshooting and help accessing resources.
$
$
Y
$
How-to / Feature Guidance By Phone
Get assistance with specific features so you can maximize your use of Act! and drive results.
$
$
Y
$
Priority Queuing
Jump to the front of the line when you call in.
$
$
Y
$
Voicemail Call Back
Leave a message and you will receive a call back from a support agent.
$
$
Y
$
Appointment Setting
Set a time that works best for your schedule to get answers when it’s most convenient for you.
$
$
Y
$
Extended Hours Phone Support
Enhanced support Monday-Friday 6:30AM-8:00PM & Saturday 9:00AM-2:00PM. Eastern Time
$
$
Y
$
Professional Services
Act! Support Professional Services
Engage with Act! support reps on a per-hour basis for certain issues outside the scope of your Act! support.
$175/hr
$175/hr
$175/hr
$175/hr
Act! Customer Support Hours M-F 8:30AM-8:00PM Eastern Time Each Professional Services session is billed a minimum of 1 hour, no pro-rations or partial hour billing
NOTE 1: ActPlatinum.com offers Service Contracts that is at a lower hourly cost compared to Act! Support Professional Services NOTE 2: ActPlatinum.com Professional Services covers more than Act! Technical Support - Please Review the Scope of Technical Support offered by Act!
Rather have Act! Technical Support from an Act! Certified Consultant?
Working with our Act! Certified Consultants gives you a highly personalized support experience. We have remote service plans available for working with a dedicated consultant. With our plans you will have flexible assistance for your Act! Products.
ACT! REMOTE SERVICE PLAN – HOW IT WORKS:
Select A Plan – Select a plan that suits your needs, levels from light contact to more frequent contact, or extensive services. In fact the more plan hours purchased the lower the average cost per service hour. Plans hours are good for 1 year from purchase date, use your hours all at once or throughout the year.
Contact Us – Having a plan in place lets you or your designated employee(s) contact us when you need assistance via e-mail, phone or web form.
Service Is Completed – Remote Services for Act! are performed by e-mail, phone or remote desktop connection (GoToAssist or Zoom) and the time to complete the service are deducted from your plan hours in quarter-hour (.25) increments.
Need More Hours – If you use all of your plan hours or have a project requiring additional hours, you simply purchase an additional plan at any level you choose. In addition you can move up a level or down a level based on your anticipated needs.
Renew Plan – You are notified when your plan hours are running low or depleted. Renewing your plan will add more hours and extend any remaining hours to the new expiration date.
Save Time & Money – Have access to the assistance you need with an Act! certified expert familiar with your business.
