Act! Technical Support Plans
Act! Software Tech Support has you covered with a variety of customer support options from the Standard plan included with your active Act! Premium subscription to the Ultimate plan, providing you with their VIP support!
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Act! Technical Support Plans

Act! Technical Support Plans and Pricing

 

With Act! Technical Support Plans get the help you need, when and how you need it with flexible options for customer support that empower your productivity. Act! Technical Support Plan Options can include technical support phone/chat/online ticketing system, enhanced digital self-service experience, and more.

 

Please Read the Act! Technical Support “Scope of Act! Support” prior to purchasing.

Act! Technical Support Plans
Product support is offered by Act! to customers as part of an active subscription and covers products used as described in the System Requirements and with recommended platforms.

 

Should you require any additional service to that described in the Scope of Services for Act! Technical Support, for example training or consultative advice, please contact us.

Act! Technical Support Plans Pricing:

Included with Act! Premium Subscriptions
  • Standard Support

  • $0USD
  • $0/user/year

     

    • Self-service resources
    • Knowledgebase
    • Guides & Video Tutorials
    • Online support tickets
    • Web chat*
    • Troubleshooting phone support*

    *Phone support and live chat are offered
    8:30 a.m. – 8:00 p.m. ET Monday – Friday

Includes everything in Standard Support, plus:
  • Ultimate Support

  • $120USD
  • $120/ user/year

     

    • Saturday Phone Support*
    • Feature Guidance by Phone
    • Appointment Setting
    • Voicemail Call Back
    • Priority Queuing

    *Saturday support 9:00 a.m. – 4:00 p.m. 

Support Features & Benefits

Standard

Ultimate

Self-Service Resources - Get guidance whenever you need, with 100+ video tutorials and step-by-step guides to help you get started and continue to learn.

Self-Service Resources - Get guidance whenever you need, with 100+ video tutorials and step-by-step guides to help you get started and continue to learn.

Self-Service Resources - Get guidance whenever you need, with 100+ video tutorials and step-by-step guides to help you get started and continue to learn.

Knowledgebase - Browse answers and articles across a variety of topics and categories.

Knowledgebase - Browse answers and articles across a variety of topics and categories.

Knowledgebase - Browse answers and articles across a variety of topics and categories.

Online Support Tickets - Submit your questions through the convenient online support system.

Online Support Tickets - Submit your questions through the convenient online support system.

Online Support Tickets - Submit your questions through the convenient online support system.

Web Chat - Receive product troubleshooting and help accessing resources via online chat.

Web Chat - Receive product troubleshooting and help accessing resources via online chat.

Web Chat - Receive product troubleshooting and help accessing resources via online chat.

Product Troubleshooting by Phone - Call in for product troubleshooting and help accessing resources. Support advisors are available Monday-Friday from 8:30am to 8:00pm EST.

Product Troubleshooting by Phone - Call in for product troubleshooting and help accessing resources. Support advisors are available Monday-Friday from 8:30am to 8:00pm EST.

Product Troubleshooting by Phone - Call in for product troubleshooting and help accessing resources. Support advisors are available Monday-Friday from 8:30am to 8:00pm EST.

Getting Started Scheduled Call - Get up and running and be productive quickly with an assist from the experts (New customers only).

Getting Started Scheduled Call - Get up and running and be productive quickly with an assist from the experts (New customers only).

Getting Started Scheduled Call - Get up and running and be productive quickly with an assist from the experts (New customers only).

Feature Guidance by Phone - Get assistance with specific features so you can maximize your use of Act! and drive results.

Feature Guidance by Phone - Get assistance with specific features so you can maximize your use of Act! and drive results.

Feature Guidance by Phone - Get assistance with specific features so you can maximize your use of Act! and drive results.

Getting Started Scheduled Call - Get up and running and be productive quickly with an assist from the experts (New customers only).

Getting Started Scheduled Call - Get up and running and be productive quickly with an assist from the experts (New customers only).

Getting Started Scheduled Call - Get up and running and be productive quickly with an assist from the experts (New customers only).

Product Support via Remote Access - Receive support via remote access, by agreement with your support/account rep.

Product Support via Remote Access - Receive support via remote access, by agreement with your support/account rep.

Product Support via Remote Access - Receive support via remote access, by agreement with your support/account rep.

Saturday Phone Support - Consult with knowledgeable support advisors on a Saturday from 9:00am to 4:00pm EST.

Saturday Phone Support - Consult with knowledgeable support advisors on a Saturday from 9:00am to 4:00pm EST.

Saturday Phone Support - Consult with knowledgeable support advisors on a Saturday from 9:00am to 4:00pm EST.

Appointment Setting - Set a time that works best for your schedule to get answers when it’s most convenient for you.

Appointment Setting - Set a time that works best for your schedule to get answers when it’s most convenient for you.

Appointment Setting - Set a time that works best for your schedule to get answers when it’s most convenient for you.

Voicemail Call Back - Leave a message, we'll hold your place, and call you back when you get to the front of the queue.

Voicemail Call Back - Leave a message, we'll hold your place, and call you back when you get to the front of the queue.

Voicemail Call Back - Leave a message, we'll hold your place, and call you back when you get to the front of the queue.

Priority Queuing - Jump to the front of the line when you call in.

Priority Queuing - Jump to the front of the line when you call in.

Priority Queuing - Jump to the front of the line when you call in.

Professional Services at $99/Hour - Engage with knowledgeable Act! support reps on a per-hour basis for certain issues outside the scope of your Act! support. Each Professional Services session is billed a minimum of one hour; no pro-rations or partial hour billing.

Professional Services at $99/Hour - Engage with knowledgeable Act! support reps on a per-hour basis for certain issues outside the scope of your Act! support. Each Professional Services session is billed a minimum of one hour; no pro-rations or partial hour billing.

Professional Services at $99/Hour - Engage with knowledgeable Act! support reps on a per-hour basis for certain issues outside the scope of your Act! support. Each Professional Services session is billed a minimum of one hour; no pro-rations or partial hour billing.