These Terms and Conditions apply to use of the ACTPLATINUM.com website located at https://actplatinum.com. The ACTPLATINUM.com website is the property of Action Business Software Solutions, LLC. The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. ACTPLATINUM.com (Action Business Software Solutions, LLC) reserves the right to make changes to this website and these terms and conditions at any time.
Copyright and Trademark Notice
This website is owned and operated by ACTPLATINUM.com (Action Business Software Solutions, LLC). All materials appearing on this website, including the text, logos, graphics, images, and icons, including but not limited to the site design and content on the site is owned or licensed by or to ACTPLATINUM.com (Action Business Software Solutions, LLC), Copyright © 2005-2020, ALL RIGHTS RESERVED. All other trademarks or service marks are property of their respective owners.
You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. Materials from this site may not be copied, reproduced, modified, sold, published, posted, transmitted, altered or distributed in without ACTPLATINUM.com’s (Action Business Software Solutions, LLC’s) prior written permission.
Disclaimer and Limitation of Liability for the ACTPLATINUM.com Website
ACTPLATINUM.com (Action Business Software Solutions, LLC) nor its officers, members, employees, representatives or affiliates are liable for any consequential, incidental, direct, indirect or other damages (including damages for loss of business revenue, business interruption, information loss) arising out of these Terms and Conditions. There is no promise of the use of or inability to use any products, services and/or content, the provision of or failure to provide products, services and/or content, or for any information, products, services and content obtained through the website. The maximum liability that ACTPLATINUM.com (Action Business Software Solutions, LLC) shall have is limited to any amounts actually paid to ACTPLATINUM.com (Action Business Software Solutions, LLC).
Any legal action brought against ACTPLATINUM.com (Action Business Software Solutions, LLC) shall be governed by the laws of the State of Arizona without regard to or application of any conflict of laws provisions. The sole jurisdiction and venue for any litigation arising from the use of or orders placed on the ACTPLATINUM.com website shall be an appropriate federal or state court located in Maricopa County, Arizona. The failure of ACTPLATINUM.com (Action Business Software Solutions, LLC) to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. Any claim or cause of action arising out of or related to the Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or will be forfeited. If any provision of the Terms and Conditions is found is invalid or unenforceable under applicable law, it is deemed enforceable to the fullest extent possible (and severable in the event such provision is completely unenforceable) and the remaining provisions of this Terms and Conditions will continue in full force and effect.
Warranties for Products Sold on the ACTPLATINUM.com Website
ACTPLATINUM.com (Action Business Software Solutions, LLC) disclaim all warranties either express or implied, related to products sold or services provided by ACTPLATINUM.com, including, without limitation, any warranty of merchantability or fitness for a particular purpose. ACTPLATINUM.com (Action Business Software Solutions, LLC) is not the manufacturer (unless noted) of the products purchased and the only warranties offered are those of the manufacturer. By purchasing the products, you are relying on the manufacturer’s specifications only and not on statements, specifications or images representing the products that may be provided by ACTPLATINUM.com.
Order Acceptance and Payment Policy for the ACTPLATINUM.com Website
To purchase any products and/or services on the ACTPLATINUM.com website, you must (a) be at least eighteen (18) years of age, (b) be a natural person (no corporations, partnerships or other legal entities), and (c) be a resident in the 50 states of the United States of America or a resident in Canada. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it confirm our offer to sell. ACTPLATINUM.com (Action Business Software Solutions, LLC) reserves the right at any time after receipt of your order to accept or decline your order for any reason. ACTPLATINUM.com may require additional information or verification before accepting any order. ACTPLATIUM.com is a reseller for Act! Software, Inc. and other 3rd party add-on solution partners to end user customers.
ORDERS WILL NOT BE PROCESSED WITHOUT A VERIFIABLE EMAIL ADDRESS
GENERIC EMAIL ADDRESSES i.e. GMAIL, YAHOO, AOL, COMCAST, ETC. WILL NOT BE ACCEPTED FOR ELECTRONIC DELIVERY
All payments must be made by VISA, MasterCard, American Express or Discover credit card, we do not accept any other payment form for online purchases. To purchase any products or services on the ACTPLATINUM.com website, you must provide a valid credit card number and associated payment information including the following: (a) your name as it appears on the card, (b) your credit card number, (c) the credit card type, (d) the credit card expiration date, (e) the billing address and zip code for the credit card, and (f) cvv, any activation numbers or codes needed to charge your credit card. By submitting that information to us, you hereby agree that you authorize us to charge your card for the products and services purchased.
Your credit card issuer agreement governs your use of your designated card, and you must refer to that agreement and not this Terms and Conditions to determine your rights and liabilities as a cardholder. ALL SALES ARE FINAL. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. You must notify ACTPLATINUM.com of any credit card charge discrepancies within sixty (60) days after they first appear on your credit card statement, else you agree that they will be deemed accepted by you for all purposes. If ACTPLATINUM.com does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by ACTPLATINUM.com or its agents.
Shipping and Sales Tax for Orders Placed on the ACTPLATINUM.com Website
All items sold online are electronic downloads and Shipping does not apply.
You are responsible for paying any governmental taxes imposed on your purchases, including, but not limited to, sales or use taxes. ACTPLATINUM.com shall automatically charge and withhold the applicable sales tax for orders containing addresses within the state of AZ.
No cancellation will be accepted for submitted orders. Returns must follow our Return Policy.
RETURN POLICY: ALL SALES ARE FINAL. Once your order has been submitted there are no Cancellations or Returns. IF THERE IS AN ERROR WITH YOUR ORDER YOU MUST IMMEDIATELY REPLY TO YOUR ORDER CONFIRMATION EMAIL OR CALL 877-228-7528 WITH YOUR ORDER NUMBER TO CORRECT.
FREE TRIALS OF ACT! PRODUCTS AND TEST DRIVES OF VERTICAL DATABASE PRODUCTS ARE AVAILABLE FOR YOU TO VERIFY THE PRODUCT’S USE PRIOR TO PURCHASE.
NOTE: FOR ANY ACT! SOFTWARE (MANUFACTURER) APPROVED RETURNS (UNCOMMON) YOU MUST CONTACT US WITH ACT!’S RETURN AUTHORIZATION APPROVAL INFORMATION. THIS INFORMATION MUST BE PROVIDED IN AN EMAIL TO SALES@ACTPLATINUM.COM FOR A RMA NUMBER TO BE ISSUED FOR THE WARRANTY RETURN & REFUNDABLE AMOUNT TO BE PROCESSED BACK TO THE PURCHASER’S CREDIT CARD. A 15% processing fee will apply to all Manufacturer Returns. There will be no returns or refunds for the purchase of any Act! v21 or older products, any vertical database or purchased services (consulting, customization or training) or 3rd party hosting services and add-on solution products – these items are not returnable after purchase.
ACT! SUBSCRIPTION SERVICES: Any purchase that includes an Act! Subscription Service means you have read and agree to Act! LLC’s Billing Policies found at: https://www.act.com/legal/billing-policy and have read and agree to Act!’s Terms of Service found at: https://www.act.com/legal/terms-of-service
ACT! LLC’s END USER LICENSE AGREEMENT: Any purchase that includes an installed version of the software means you will read and agree to Act!’s EULA whether the software is installed by you, your Act! Consultant or a 3rd party. The EULA will be available when installing the software or after the software has been installed by opening the program and going to the Help Menu and selecting About Act!.
ACT! TECHNICAL SUPPORT: Act! LLC disclaims any responsibility to provide any customer support except as part of a Support Plan. If you purchase a product that includes Act! Technical Support you will have access to online resources or your subscription plan may include phone support in which you will be authorized to contact Act! Technical Support at 866-873-2006 for your Subscription or Support Plan term. Act! Technical Support Scope of Services is found here: https://www.act.com/docs/librariesprovider4/user-guides/Scope_of_Act!_Support.pdf If your purchase does not include a support plan please contact us for the price to acquire support assistance or self-help is available at http://act.com/support/getting-started/ with product guides, feature tours and additional resources.
HOSTING SERVICES: Any purchase that includes Remote Tech Group’s Hosting Service means you have read and agree to their Service Level Agreement found at: https://www.rtgroup.com/act-cloud-hosting-service-level-agreement/ Hosting Services will include a limited scope of technical support assistance for hosting related items: https://www.rtgroup.com/scope-of-act-hosting-support-services/
BILLING AND ACCOUNT MANAGEMENT: Any purchase that includes a Subscription Service, we will be your Account Manager for any changes to your subscription such as adding users or features. You may add users and features at any time during your subscription period at a pro-rated cost. We will provide invoices for changes and for subscription renewals – invoices will be due by the due date on the invoice. Past Due invoices will generate an Account Cancellation upon your current subscription term expiration date. Cancellation forfeits any favorable pricing and current pricing will apply to restarting a subscription service. You will need to contact us prior to your invoice due date for cancellation or changes to decrease users or features for your subscription service.
Pricing or Information Errors on the ACTPLATINUM.com Website
ACTPLATINUM.com shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price or containing any other incorrect information or typographical errors. You will be contacted by ACTPLATINUM.com if we discover the price to be incorrect on the products purchased and you will have the opportunity to purchase at a lower price or cancel the order if the price is higher.
Collected Information Policy for the ACTPLATINUM.com Website
When you place an order for our products or services, we will collect and maintain your name, company name, e-mail address, address, phone number, product selections, credit card or other payment information. We collect this information and in order to fill your order, we will provide your name, company name, address, phone number and email address to Act! Software or 3rd party add-on solution partner. We will also use collected information to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information. You agree to provide us with accurate, current and complete information about yourself and your billing information, inaccurate or incomplete may result in delays that shall not be the responsibility of ACTPLATINUM.com.
Compliance with Service of Process or Law Enforcement
ACTPLATINUM.com may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. ACTPLATINUM.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.
Service and Support
All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. ACTPLATINUM.com will provide product support or services on a fee basis.
Links to Other Websites
Please be aware that the ACTPLATINUM.com website may contain links to other websites on the Internet that are owned and operated by third parties. The information practices of those websites linking from or to our site are not covered by our Terms and Conditions. You should contact these websites directly if you have any questions about their Terms and Conditions.
Services Provided by 3rd Parties
If you solicit ACTPLATINUM.com for services that is beyond our normal scope we may forward your request to a trusted 3rd Party to address your request. It is up to the you to vet the 3rd Party prior to engaging them for services. Any services provided by the 3rd Party is a contract between you and the 3rd Party and not with ACTPLATINUM.com or Action Business Software Solutions, LLC. We provide this referral as a courtesy and do not receive any referral fee for services provided by a 3rd Party.
Our Address and Hours of Operation
Action Business Software Solutions, LLC
7620 E McKellips Rd Ste 4-238
Scottsdale, AZ 85257
Business Hours M-F 8:00AM – 5:00PM PST