Act! Pro vs. Act! Premium vs. Act! Premium Plus
Act! CRM has 3 products; Act! Pro, Act! Premium and Act! Premium Plus. We are always asked by potential customers which product is right for their business.
Act! has previously published the below image to outline the general product differences, but we want to provide more information to compare and contrast the products and features for Act’s latest version.
Comparing Act! Pro vs Act! Premium in order to assist in selecting the right product for your business, below are 10 things to know before you buy:
1. The number of active users is a determining factor, the Pro product has a limitation of 10 active users in a database. This means if you have more than 10 users you will need the Premium product. If you purchase the Pro product and need to add the 11th user or more you will need to purchase Premium licenses for the existing Pro licenses. Therefore, if your business is growing it would make sense to purchase the Premium product over the Pro at the on-set.
2. The Pro product has Windows only licensing, Premium has dual licensing for both Windows & Web (including Web Mobile) access that can be hosted by Act! or self-hosted. Act! Premium allows you to do your own web hosting (without the monthly fees of other competing products) where you can deploy the web product with database access through your intranet or internet. With Act! Premium Mobile you can travel light and stay connected by accessing your Act! Premium contact, calendar and opportunity details from your iPhone®, iPad® or Android™ device.
3. The Premium product has Field Level Security that allows you to limit the access to certain Contact, Opportunity, Group and Company fields by users and teams. You can grant full access to those that need to update the field information, read only to those that need to see the information but cannot change the data, or no access to a field which means they cannot see the field within the database or reports. This is a valuable feature if your business works with social security numbers, credit card information or other sensitive data.
4. The Premium product has Record Level Security that allows you to limit the access to Contact, Opportunity, Group and Company records by users and teams. This is a powerful feature if you want your salespeople to see only their records, sales managers being able to see the records for their direct reports, by territories or if you want to divide the records by different departments or job responsibilities.
5. Both the Pro and Premium products have the database synchronization feature in which you can create remote databases that synchronize to your master database for disconnected/offline data access. The Pro Product only allows Application Synchronization which means that when a remote synchronizes to the master the Act! program needs to be open and logged into master database – this is not ideal if the master database is hosted on a server or an unattended machine. The Premium product comes with Synchronization Services (network and internet) which allow the synchronization to occur without the Act! program being open, the service runs on a host machine/server and listens for the synchronization connection.
6. The Dashboard is available in both products but the Pro version has a limitation of being only able to view the current user activity and opportunity information, filtering for a different user or multiple users is not an option. With the Premium product you can create Dashboard with multi-user, team, territory, region, and/or department views.
7. With the Premium product network users have an additional feature of being able to include other users and resources in their activity scheduling and checking on their availability. This is a helpful feature if your business has meetings or calls with your customers or prospects that involves more than one of your users of Act!.
8. The Act! Premium product has the Web API platform that allows users to connect Act! to other business productivity tools to increase productivity and streamline aspects of your business. The Web API platform provides users with the ability to develop new applications and is only available to Act! Premium deployments with an Active Premium Subscription. With the Web API you can take advantage of some cool features:
- Act! Companion – a native mobile app designed for iPhone®, iPad®, and Android™
- Act! Insight – interactive, graphical dashboards where you can see dynamic, visual snapshots of real-time metrics
- Ask Act!™ With Amazon Alexa – interact with Act! through simple, verbal requests
- Act! Connect – simple integrations with hundreds of popular business apps
- Act! Premium Contact Link – streamline your workflow between Act! and Outlook®
9. Act! Premium Subscription includes Act! Software Updates and Act! Technical Support for your subscription term. Act! Pro does not include software updates or Act! Technical Support, Pro customers have the ability of purchasing software upgrades with any new release and there is a 30 Day Act! Tech Support Package available for $40 per license on your account.
10. Act! Premium Plus Subscription includes the Custom Tables feature, this allows you to create additional tables in your database to capture information that is unique to your business. Act! Premium Subscribers can easily upgrade to an Act! Premium Plus Subscription. This feature is not available in Act! Pro.
Compare Act! CRM Products
|Act! Pro||Act! Premium||Act! Premium
|CRM features & benefits|
|Groups & companies||•||•||•|
|Activity tracking & alerts||•||•||•|
|Sales process automation||•||•||•|
|Act! Companion mobile app||•||•|
|Act! Premium Mobile||•||•|
|Integration with Office, Outlook®, & more
|Ask Act!™ with Amazon Alexa||•||•|
|Act! Premium Contact Link
|Instant online access
||w/ Cloud||w/ Cloud|
|Automatic nightly backups & recovery
||w/ Cloud||w/ Cloud|
|Secure Cloud hosting
||4GB storage w/ Cloud||4GB storage w/ Cloud|
|Private Cloud hosting
||20GB storage w/ private Cloud|
|Custom Tables Manager
|Industry Template Library
Act! Pro vs. Act! Premium vs. Act! Premium Plus – You can purchase the latest Act! CRM Software products with current discounts and promotions from our Act! CRM eStore at www.actplatinum.com and if you have any additional questions please send us a Contact Us form.